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Exploring the determinants of e-loyalty among travel agencies

Huang, Leo - In: The service industries journal 28 (2008) 1/2, pp. 239-254

Persistent link: https://www.econbiz.de/10003733155

Editorial: Special issue on distribution and revenue management

Vinod, B. - In: Journal of revenue and pricing management 8 (2009) 2/3, pp. 115-116

Persistent link: https://www.econbiz.de/10003834333

Special issue: Distribution and revenue management

Vinod, B. (contributor) - 2009

Persistent link: https://www.econbiz.de/10003834369

Measuring e-service quality for online travel agencies

Tsang, Nelson Kee Fu; Lai, Michael T. H.; Law, Rob - In: Journal of travel and tourism marketing 27 (2010) 3, pp. 306-323

Persistent link: https://www.econbiz.de/10003985076

The relationship between the online consumer's profile and the type of service encounter in the online travel agencies

Barrera-Barrera, Ramón; Navarro García, Antonio; … - In: Achieving competitive advantage through quality management, (pp. 265-277). 2015

Persistent link: https://www.econbiz.de/10011300801

Power of apologetic responses in online travel community

Guo, Xiaoshu; Ye, Qiang; Law, Chun Hung Roberts; Liang, Sai - In: International journal of hospitality management 103 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013209274

How do online hotel consumers perceive room rates?

Chung, Hee Chung; Chung, Namho; Kim, Jin-Young - In: Journal of vacation marketing 28 (2022) 3, pp. 350-365

Persistent link: https://www.econbiz.de/10013257591

Das Internet als Informations- und Buchungsmedium bei der privaten Urlaubsreise - State of the Art aktueller Online-Reisebuchungen

Wiedmann, Klaus-Peter; Siebels, Astrid; Wagenknecht, Annett - 2009

Persistent link: https://www.econbiz.de/10003862804

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Online service quality : content and process of analysis

Piercy, Niall - In: Journal of marketing management : MM 30 (2014) 7/8, pp. 747-785

Persistent link: https://www.econbiz.de/10010375796