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The effect of waiting time on patient perceptions of care quality

Nottingham, Quinton J.; Johnson, Dana M.; Russell, … - In: Quality management journal : QMJ 25 (2018) 1, pp. 32-45

Persistent link: https://www.econbiz.de/10011976310

The four Ps of patient experience : a new strategic framework informed by theory and practice

Kash, Bita A.; McKahan, Molly; Tomaszewski, Lesley; … - In: Health marketing quarterly 35 (2018) 4, pp. 313-325

Persistent link: https://www.econbiz.de/10011979399

Subjective well-being and the measurement of quality in healthcare

Lee, Henry; Vlaev, Ivo; King, Dominic; Mayer, Erik; … - In: Social Science & Medicine 99 (2013) C, pp. 27-34

Quality continues to be placed at the heart of discussions about healthcare. This raises important questions about precisely what quality care is, and how it should be measured. An overall measure of subjective well-being (SWB) that assesses and joins up different stages of the treatment...

Persistent link: https://www.econbiz.de/10010729506

Linking patient experience to customer delight in the private laboratory service

Widyowati, Puspa Haryani; Antonio, Ferdi; Andy, Andy - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-26

The goal of this study was to analyse the influence of the antecedents of patient experience, namely staff appearance, laboratory staff attitude, information clarity, staff responsiveness, laboratory ambience, phlebotomy process, laboratory technology, and report results, which furtherly...

Persistent link: https://www.econbiz.de/10014246211

Tension in the emergency department? : the impact of flow stage times on managing patient-reported experiences and financial productivity

Smith, Jeffery S.; Shockley, Jeff; Anderson, Sidney; … - In: Decision sciences 53 (2022) 3, pp. 514-556

Persistent link: https://www.econbiz.de/10013332546

Exploring characteristics of specialization as moderators of the link between specialization and patient experience of care

Schneider, Annika; Oppel, Eva-Maria - In: Health care management review : HCM review 47 (2022) 4, pp. 297-307

Persistent link: https://www.econbiz.de/10013411906

The effects of multi-disciplinary integrated care on healthcare utilization : evidence from a natural experiment in the UK

Goldzahl, Léontine; Stokes, Jonathan; Sutton, Matt - In: Health economics 31 (2022) 10, pp. 2142-2169

Persistent link: https://www.econbiz.de/10013461796

The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014310662

Measuring patient experience in healthcare

Godovykh, Maksim; Pizam, Abraham - In: International journal of hospitality management 112 (2023), pp. 1-4

Persistent link: https://www.econbiz.de/10014334448

Toward hospitable healthcare

Yesawich, Peter C.; Shoemaker, Stowe - In: International journal of hospitality management 112 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014334483