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Customer responses to intercultural communication accommodation strategies in hospitality service encounters

Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104

Persistent link: https://www.econbiz.de/10011413951

Facebook users' intentions in risk communication and food-safety issues

Wu, Chih-Wen - In: Journal of business research : JBR 68 (2015) 11, pp. 2242-2247

Persistent link: https://www.econbiz.de/10011389309

The effect of emotional positivity of brand-generated social media messages on consumer attention and information sharing

Oliveira, João S.; Ifie, Kemefasu; Sykora, Martin; … - In: Journal of business research : JBR 140 (2022), pp. 49-61

Persistent link: https://www.econbiz.de/10013040651

The effects of smileys on receivers' emotions

Lohmann, Katja; Pyka, Sebastian Stefan; Zanger, Cornelia - In: The journal of consumer marketing 34 (2017) 6, pp. 489-495

Persistent link: https://www.econbiz.de/10011814479

Tweeting with the stars : automated text analysis of the effect of celebrity social media communications on consumer word of mouth

Aleti, Torgeir; Pallant, Jason I.; Tuan, Annamaria; … - In: Journal of interactive marketing : a quarterly … 48 (2019), pp. 17-32

Persistent link: https://www.econbiz.de/10012129482

"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal

Luo, Jieqiong; Yoo, Je Eun; Park, Jeong Eun - In: Journal of global scholars of marketing science : … 34 (2024) 2, pp. 231-252

Persistent link: https://www.econbiz.de/10014511630

Self-construals and health communications : the persuasive roles of guilt and shame

Chan, Eugene Y.; Septianto, Felix - In: Journal of business research : JBR 170 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014535965

Emotions under Discussion : Gender, Status and Communication in Online Collaboration

Iosub, Daniela; Laniado, David; Castillo, Carlos; … - 2016

community and focus on how emotion and dialogue differ depending on the status, gender, and the communication network of the … substantially depending on the contributors' gender and status, and on the communication network. This should be taken into account …

Persistent link: https://www.econbiz.de/10014125240

How frontline employees' communication styles affect consumers' willingness to interact : the boundary condition of emotional ability similarity

Yao, Qi; Kuai, Ling; Wang, Cheng Lu - In: Journal of retailing and consumer services 68 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013366403

Pride or empathy? : exploring effective CSR communication strategies on social media

He, Zeya; Liu, Qing; Ferns, Bo H.; Countryman, Cary C. - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 2989-3007

Persistent link: https://www.econbiz.de/10013412841

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