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How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar; Balaji, M. S.; Krishnan, Balaji C. - In: Journal of business research : JBR 68 (2015) 3, pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
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Quality of after-sales services in a competitive insurance sector
Fedele, Alessandro; Tedeschi, Piero - In: The Geneva risk and insurance review 40 (2015) 1, pp. 65-88
Persistent link: https://www.econbiz.de/10011430692
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Changing consumer behavior paradigms
Parahoo, Sanjai; Harvey, Heather; Radi, Gihad - In: Corporate reputation review : an international journal 17 (2014) 1, pp. 64-77
Persistent link: https://www.econbiz.de/10010350846
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Do reputation and image matter for recommendations and switching intentions in the telecommunications industry?
Abiodun, Abolaji Joachim; Adeyemi, Kenneth Sola; … - In: Asia-Pacific journal of management research and … 11 (2015) 2, pp. 134-142
Persistent link: https://www.econbiz.de/10011383572
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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.; Zahorik, Anthony J.; Keiningham, Timothy - 1994
Persistent link: https://www.econbiz.de/10000888243
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Quality at work
Hodgson, Alan - 1988 - 2. print
Persistent link: https://www.econbiz.de/10000139671
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Education : quality and equality
Maude, Angus - 1968
Persistent link: https://www.econbiz.de/10000539492
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A framework for analysis of data quality research
Wang, Yng-Yuh Richard; Storey, Veda C.; Firth, … - 2008
Persistent link: https://www.econbiz.de/10003763107
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Quality in qualitative research
Seale, Clive - 2006
Persistent link: https://www.econbiz.de/10003805721