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Bruhn, Manfred
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94
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86
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80
Mattila, Anna S.
76
Siciliani, Luigi
76
Sarstedt, Marko
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Stauss, Bernd
65
Svensson, Göran
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Herrmann, Andreas
63
Verhoef, Peter C.
63
Güth, Werner
58
Fehr, Ernst
56
Mittal, Vikas
56
Gil Saura, Irene
55
Hollebeek, Linda D.
55
Propper, Carol
54
Straume, Odd Rune
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50
Aksoy, Lerzan
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Usman, Osly
49
Prybutok, Victor R.
48
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47
Matzler, Kurt
47
Piller, Frank T.
47
Krafft, Manfred
46
Shahin, Arash
46
Grönroos, Christian
45
Hanushek, Eric Alan
45
Grewal, Dhruv
44
Palmatier, Robert W.
44
Prentice, Catherine
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43
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43
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Verlag Dr. Kovač
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
9
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9
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Center for Economic Research <Tilburg>
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Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of contemporary hospitality management
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NBER working paper series
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European Journal of Marketing
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Asia Pacific journal of marketing and logistics
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Psychology & marketing
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Journal of business ethics : JOBE
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Auditing : a journal of practice & theory
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International journal of business information systems : IJBIS
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International journal of electronic customer relationship management : IJECRM
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International journal of productivity and quality management : IJPQM
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Technological forecasting & social change : an international journal
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CESifo working papers
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International journal of production economics
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71
The straw that breaks the camel's back : service provider vulnerability to customer incivility
Loh, Jennifer
;
Khan, Md Irfanuzzaman
;
Johns, Raechel
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 545-564
Persistent link: https://www.econbiz.de/10013273063
Saved in:
72
The role of the online flower of service in enhancing guest loyalty via the mediating role of guest experience : a structural equation modelling approach
Ahmad, Alaeddin Mohammad Khalaf
;
Kakeesh, Dana
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012695449
Saved in:
73
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
74
Zone of tolerance as a moderator in automated service quality-behavioural intention link : a study using structural equation modeling and CRM indexing
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
International journal of economics and management …
1
(
2012
)
2
,
pp. 36-54
Persistent link: https://www.econbiz.de/10010209988
Saved in:
75
A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji
;
Lim, Fong Jie
;
Yu, Han
;
Xu, Gaoqian
;
Ren, …
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
Saved in:
76
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
77
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
78
The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty
Hapsari, Raditha
;
Clemes, Michael D.
;
Dean, David
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011650501
Saved in:
79
Relationships among perceived value, satisfaction, and loyalty : community-based ecotourism in Korea
Kim, Kyung-hee
;
Park, Duk-Byeong
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 171-191
Persistent link: https://www.econbiz.de/10011669965
Saved in:
80
Enhancing service loyalty : the roles of delight, satisfaction, and service quality
Ahrholdt, Dennis C.
;
Gudergan, Siegfried P.
;
Ringle, …
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
4
,
pp. 436-450
Persistent link: https://www.econbiz.de/10011672215
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