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Multilevel Service Design: Fro...
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Dienstleistung
18
Services
15
Dienstleistungssektor
13
Service industry
12
Consumer behaviour
8
Dienstleistungsqualität
8
Service quality
8
Services marketing
8
Marketing
7
Service innovation
7
Service management
7
Dienstleistungsinnovation
6
Dienstleistungsmanagement
6
Welt
6
World
6
Beziehungsmarketing
5
Dienstleistungsmarketing
5
Interdisciplinary research
5
Konsumentenverhalten
5
Nachhaltige Entwicklung
5
Relationship marketing
5
Service design
5
Sustainable development
5
Sustainable development goals
5
Transformative service research
5
service design
5
transformative service research
5
Electronic health records
4
Forschung
4
Innovation
4
Service ecosystems
4
Service systems
4
Sustainable Development Goals
4
Well-being
4
Betriebliche Wertschöpfung
3
Customer integration
3
Gesundheitswesen
3
Health care
3
Health care system
3
Health services
3
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Undetermined
62
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3
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Article
100
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12
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Article in journal
39
Aufsatz in Zeitschrift
39
research-article
11
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8
Book section
8
Collection of articles of several authors
4
Sammelwerk
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3
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case-report
2
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English
89
Undetermined
23
Author
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Fisk, Raymond P.
76
Patrício, Lia
43
Grove, Stephen J.
24
John, Joby
8
Anderson, Laurel
6
Bowen, David E.
6
Dorsch, Michael J.
6
Teixeira, Jorge Grenha
6
Daly, Aidan
5
Kabadayi, Sertan
5
Ostrom, Amy L.
5
Russell-Bennett, Rebekah
5
Alkire, Linda
4
Beirão, Gabriela
4
Constantine, Larry
4
Corus, Canan
4
Cunha, João Falcão e
4
Gallan, Andrew S.
4
Grönroos, Christian
4
Nóbrega, Leonel
4
Rosenbaum, Mark S.
4
Boenigk, Silke
3
Brown, Stephen Walter
3
Edvardsson, Bo
3
Falcão e Cunha, João
3
Finsterwalder, Jörg
3
Gruber, Thorsten
3
Harris, Lloyd C.
3
Holmlid, Stefan
3
Kieliszewski, Cheryl A.
3
Lyons, Kelly
3
Maglio, Paul P.
3
Miguéis, Vera
3
Parasuraman, A.
3
Sangiorgi, Daniela
3
Sawatani, Yuriko
3
Spohrer, James C.
3
Alkire (née Nasr), Linda
2
Baron, Steve
2
Bitner, Mary Jo
2
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IESS <4, 2013, Porto>
1
Published in...
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Journal of Service Management
19
Journal of service management
10
The journal of services marketing
10
Journal of Services Marketing
6
The service industries journal
6
Journal of service research : JSR
5
Managing service quality : MSQ ; an international journal
5
European journal of marketing : EJM
4
Journal of business research : JBR
4
European Journal of Marketing
3
Journal of service research
3
Journal of Service Theory and Practice
2
Journal of retailing
2
Transport Policy
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Advances in Data Analysis and Classification
1
Brand management ; Vol. 4
1
Business transformation for a sustainable future
1
Creativity and Innovation Management
1
Does marketing need reform? : fresh perspectives on the future
1
E-work and E-commerce ; Vol. 2
1
Energy policy : the international journal of the political, economic, planning, environmental and social aspects of energy
1
Exploring services science : first international conference, IESS 2010, Geneva, Switzerland, February 17 - 19, 2010 ; revised papers
1
Handbook of service science ; [Vol. 1]
1
Journal of Business Research
1
Journal of marketing
1
Journal of marketing education : JME
1
Journal of public policy & marketing
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
1
Lecture notes in business information processing : LNBIP
1
Legends in marketing
1
Marketing management : a quarterly business management publication of the American Marketing Association
1
Research handbook on services management
1
Service Science: Research and Innovations in the Service Economy
1
Service science, management and engineering : education for the 21st Century
1
Service science: research and innovations in the service economy
1
Springer eBook Collection
1
SpringerLink / Bücher
1
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ECONIS (ZBW)
55
Other ZBW resources
31
OLC EcoSci
18
RePEc
5
USB Cologne (EcoSocSci)
3
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61
The Frontiers in Service Conference : a 20-year retrospective
Dorsch, Michael J.
;
Fisk, Raymond P.
;
Grove, Stephen J.
- In:
The service industries journal
34
(
2014
)
6
,
pp. 477-494
Persistent link: https://www.econbiz.de/10010379354
Saved in:
62
Exposing Pinocchio customers : investigating exaggerated service stories
Harris, Lloyd C.
;
Fisk, Raymond P.
;
Sysalova, Hana
- In:
Journal of service management
27
(
2016
)
2
,
pp. 63-90
Persistent link: https://www.econbiz.de/10011564667
Saved in:
63
Bridging the academia-practitioner divide : the case of "service theater"
Daly, Aidan
;
Baron, Steve
;
Dorsch, Michael J.
;
Fisk, …
- In:
The journal of services marketing
28
(
2014
)
7
,
pp. 580-594
Persistent link: https://www.econbiz.de/10010434578
Saved in:
64
Customers behaving badly : a state of the art review, research agenda and implications for practitioners
Fisk, Raymond P.
;
Grove, Stephen J.
;
Harris, Lloyd C.
; …
- In:
The journal of services marketing
24
(
2010
)
6
,
pp. 417-429
Persistent link: https://www.econbiz.de/10008749371
Saved in:
65
Interactive services marketing
Fisk, Raymond P.
;
Grove, Stephen J.
;
John, Joby
-
2004
-
2. ed.
Persistent link: https://www.econbiz.de/10001921694
Saved in:
66
Cognitive relativism and the practice of marketing science
Muncy, James A.
- In:
Journal of marketing
51
(
1987
)
1
,
pp. 20-33
Persistent link: https://www.econbiz.de/10001053013
Saved in:
67
Service marketing
Grönroos, Christian
-
2013
Persistent link: https://www.econbiz.de/10010235085
Saved in:
68
Dynamics of individual actors' self, social, and task pre-dispositions in multi-actor service ecosystems
Finsterwalder, Jörg
;
Kuppelwieser, Volker
;
Fisk, Raymond P.
- In:
Journal of business research : JBR
147
(
2022
),
pp. 518-531
Persistent link: https://www.econbiz.de/10013271533
Saved in:
69
The global refugee crisis : how can transformative service researchers help?
Alkire, Linda
;
Fisk, Raymond P.
- In:
The service industries journal
39
(
2019
)
9/10
,
pp. 684-700
Persistent link: https://www.econbiz.de/10012204778
Saved in:
70
Rethinking service systems and public policy : a transformative refugee service experience framework
Boenigk, Silke
;
Fisk, Raymond P.
;
Kabadayi, Sertan
; …
- In:
Journal of public policy & marketing
40
(
2021
)
2
,
pp. 165-183
Persistent link: https://www.econbiz.de/10012534359
Saved in:
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