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When Acquisition Spoils Retent...
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Relationship marketing
25,384
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25,360
Consumer behaviour
9,221
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9,205
Customer satisfaction
5,629
Kundenzufriedenheit
5,578
Service quality
4,035
Dienstleistungsqualität
4,023
Brand management
2,647
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2,645
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2,567
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2,552
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2,536
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2,465
Theory
2,357
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2,356
Lieferantenmanagement
2,287
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2,287
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2,284
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2,121
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2,121
Marketingmanagement
2,027
Marketing management
1,997
Markenimage
1,944
Brand image
1,941
Electronic Commerce
1,837
E-commerce
1,688
Online-Marketing
1,667
Kundenbindung
1,657
Internet marketing
1,638
Kundenintegration
1,580
Customer integration
1,579
Vertrauen
1,410
Einzelhandel
1,401
Confidence
1,395
Retail trade
1,384
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1,304
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1,298
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1,297
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1,377
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1,146
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1,146
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731
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713
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630
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630
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507
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507
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456
Ratgeber
291
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268
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251
research-article
191
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Bruhn, Manfred
135
Homburg, Christian
124
Kumar, V.
91
Bauer, Hans H.
70
Huber, Frank
62
Verhoef, Peter C.
60
Han, Heesup
54
Herrmann, Andreas
52
Hollebeek, Linda D.
52
Smith, Alan D.
50
Stauss, Bernd
50
Krafft, Manfred
49
Piller, Frank T.
47
Palmatier, Robert W.
42
Hammerschmidt, Maik
40
Eggert, Andreas
39
Gil Saura, Irene
39
Hippner, Hajo
39
Mattila, Anna S.
39
Stock-Homburg, Ruth
37
Wiedmann, Klaus-Peter
37
Kleinaltenkamp, Michael
36
Van den Poel, Dirk
36
Töpfer, Armin
35
Wilde, Klaus D.
35
Georgi, Dominik
34
Grönroos, Christian
34
Helmke, Stefan
34
Matzler, Kurt
34
Neslin, Scott A.
34
Reichwald, Ralf
33
Schüller, Anne M.
33
Thaichon, Park
33
Belz, Christian
32
Hadwich, Karsten
32
Mittal, Vikas
32
Prentice, Catherine
32
Svensson, Göran
32
Evanschitzky, Heiner
30
Reinartz, Werner J.
30
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Springer Fachmedien Wiesbaden
102
IGI Global
17
Verlag Dr. Kovač
16
Haufe-Lexware GmbH & Co. KG
14
National Bureau of Economic Research
13
Books on Demand GmbH <Norderstedt>
12
EconWPA
12
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
12
American Marketing Association
10
Faculteit Economie en Bedrijfskunde, Universiteit Gent
10
Fördergesellschaft Marketing an der Universität Augsburg
10
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
10
Institut für Wirtschaftsinformatik <Bern>
9
Nomos Verlagsgesellschaft
9
W. Kohlhammer GmbH
8
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
7
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
7
Gesellschaft Entwicklung, Konstruktion, Vertrieb
7
Springer Gabler <Firma>
7
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
7
HAL
6
Harvard Graduate School of Business Administration
6
Shaker Verlag
6
Springer-Verlag GmbH
6
Universität St. Gallen
6
AMACOM
5
Edward Elgar Publishing
5
Fachhochschule Reutlingen / European School of Business
5
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
5
Information Resources Management Association
5
Institut für Handelsmanagement und Netzwerkmarketing <Münster, Westfalen>
5
Logos Verlag Berlin
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Universität Mannheim
5
Verlag Franz Vahlen
5
Wiley-VCH
5
epubli GmbH
5
De Gruyter Oldenbourg
4
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
4
Erich-Schmidt-Verlag
4
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Journal of business research : JBR
687
Journal of retailing and consumer services
600
Industrial marketing management : the international journal for industrial and high-tech firms
442
SpringerLink / Bücher
375
International journal of hospitality management
298
The journal of services marketing
229
The journal of business & industrial marketing
206
The service industries journal
203
Journal of the Academy of Marketing Science
184
Journal of strategic marketing
175
International journal of electronic customer relationship management : IJECRM
146
Journal of marketing
138
International journal of contemporary hospitality management
127
Journal of travel and tourism marketing
122
Journal of service research : JSR
121
Journal of hospitality marketing & management
119
Gabler Edition Wissenschaft
118
Tourism management : research, policies, practice
116
The journal of product & brand management
114
Journal of retailing
111
Psychology & marketing
111
Asia Pacific journal of marketing and logistics
110
Journal of service management
110
Marketing intelligence & planning
109
The journal of brand management : an international journal
108
Cogent business & management
105
European journal of marketing : EJM
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Journal of marketing management : MM
96
Services marketing quarterly
95
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
90
Springer eBook Collection / Business and Economics
87
Service business
86
The international journal of bank marketing : IJBM
85
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
80
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
78
The international review of retail, distribution and consumer research
76
Springer eBook Collection
74
Journal of financial services marketing : JFSM
72
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ECONIS (ZBW)
27,585
USB Cologne (EcoSocSci)
1,144
RePEc
325
Other ZBW resources
273
USB Cologne (business full texts)
118
EconStor
60
BASE
53
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61
Performance management using a value-based customer-centered model
Abdolvand, Neda
;
Albadvi, Amir
;
Aghdasi, Mohammad
- In:
International journal of production research
53
(
2015
)
18
,
pp. 5472-5483
Persistent link: https://www.econbiz.de/10011391658
Saved in:
62
Customer retention : a source of value for serial acquirers
Degbey, William Y.
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 11-23
Persistent link: https://www.econbiz.de/10011286983
Saved in:
63
How do customers' SNS participation activities impact on customer equity drivers and customer loyalty? : focus on the SNS services of a global SPA brand
Chae, Heeju
;
Ko, Eunju
;
Han, Jinghe
- In:
Journal of global scholars of marketing science : …
25
(
2015
)
2
,
pp. 122-141
Persistent link: https://www.econbiz.de/10011302923
Saved in:
64
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
65
Image, brand relationships and customer value : exploring the moderating role of advertising spending- and labour-intensity in customer loyalty
Sajtos, Laszlo
;
Kreis, Henning
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 51-74
Persistent link: https://www.econbiz.de/10011306024
Saved in:
66
The challenge of retaining customers acquired with free trials
Datta, Hannes
;
Foubert, Bram
;
Heerde, Harald J. van
- In:
Journal of marketing research : JMR
52
(
2015
)
2
,
pp. 217-234
Persistent link: https://www.econbiz.de/10010526560
Saved in:
67
Brand value with reference to Maruti Service Masters, Chennai
Krishnakumar
;
Ambuli, T. V.
;
Tharik, Mohamed
- In:
International journal of economic research
11
(
2014
)
1/2
,
pp. 291-299
Persistent link: https://www.econbiz.de/10010361018
Saved in:
68
Does the importance of value, brand and relationship equity for customer loyalty differ between Eastern and Western cultures?
Zhang, Sha
;
Doorn, Jenny van
;
Leeflang, Peter
- In:
International business review : the official journal of …
23
(
2014
)
1
,
pp. 284-292
Persistent link: https://www.econbiz.de/10010236470
Saved in:
69
To be or not to be (loyal) : is there a recipe for customer loyalty in the B2B context?
Russo, Ivan
;
Confete, Ilenia
;
Gligor, David M.
;
Autry, …
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 888-896
Persistent link: https://www.econbiz.de/10011436340
Saved in:
70
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
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