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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta

Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34

Persistent link: https://www.econbiz.de/10011892259

Customer evaluation of supply systems : the case of Ethiopian seed supply systems

Bogale, Shimelis Altaye; Verhees, Frans J. H. M.; … - In: Journal of African business 19 (2018) 4, pp. 550-570

Persistent link: https://www.econbiz.de/10011930501

Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations

Zouni, Georgia; Tsogas, Markos Marios H.; Lykoudi, … - In: International journal of services, economics and management 10 (2019) 4, pp. 357-379

Persistent link: https://www.econbiz.de/10012178955

Creating enduring customer value

Kumar, V.; Reinartz, Werner J. - In: Journal of marketing 80 (2016) 6, pp. 36-68

Persistent link: https://www.econbiz.de/10011621576

Conceptualizing and capturing digital transformation's customer value - a logistics and supply chain management perspective

Junge, Anna Lisa - 2020

Persistent link: https://www.econbiz.de/10012429567

Key prerequisites for ecosystem-based business : servitisation journey in software companies

Kokkonen, Kirsi; Laitinen, Sari; Ojanen, Ville - In: International journal of business environment : IJBE 12 (2021) 3, pp. 227-247

Persistent link: https://www.econbiz.de/10012596241

The dynamics of customer value and brand love among shoppers in emerging market

Amegbe, Hayford; Hanu, Charles; Zungu, Nkululeko PraiseGod - In: Cogent business & management 10 (2023) 3, pp. 1-18

This study examines customer value, trust, psychological ownership, satisfaction, and brand love among customers of shopping malls. This study employed a quantitative research design. An online questionnaire was used to elicited data from 484 Ghanaian shopping mall customers in Accra, using...

Persistent link: https://www.econbiz.de/10014506006

Characterizing ex situ value : a customer-dominant perspective on value

Heinonen, Kristina - In: Journal of travel research : a quarterly publication of … 62 (2023) 8, pp. 1707-1721

Persistent link: https://www.econbiz.de/10014384378

Customer journey value : a conceptual framework

Hollebeek, Linda D.; Urbonavicius, Sigitas; Valdimar … - In: Journal of creating value 9 (2023) 1, pp. 8-26

Persistent link: https://www.econbiz.de/10014581523

Defining and measuring customer value : some reflections and new perspectives

Gallarza, Martina G.; Sánchez-Fernández, Raquel - In: Journal of creating value 9 (2023) 1, pp. 27-45

Persistent link: https://www.econbiz.de/10014581524