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Beziehungsmarketing
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25,047
Customer satisfaction
13,708
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13,572
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11,879
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11,864
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7,536
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2,314
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2,189
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2,103
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2,099
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2,035
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2,005
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1,969
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1,944
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1,814
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1,810
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1,807
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1,793
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1,680
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1,655
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1,602
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1,597
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1,565
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Han, Heesup
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77
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70
Verhoef, Peter C.
64
Herrmann, Andreas
57
Mattila, Anna S.
54
Stauss, Bernd
53
Mittal, Vikas
50
Hollebeek, Linda D.
49
Gil Saura, Irene
48
Piller, Frank T.
47
Svensson, Göran
46
Krafft, Manfred
45
Palmatier, Robert W.
41
Aksoy, Lerzan
40
Grewal, Dhruv
40
Haucap, Justus
40
Matzler, Kurt
40
Karjaluoto, Heikki
39
Wiedmann, Klaus-Peter
39
Evanschitzky, Heiner
38
Töpfer, Armin
37
Gerpott, Torsten J.
36
Prentice, Catherine
36
Reichwald, Ralf
36
Stock-Homburg, Ruth
36
Thaichon, Park
36
Walsh, Gianfranco
36
Smith, Alan D.
35
Wong, IpKin Anthony
35
Hyun, Sunghyup Sean
34
Loureiro, Sandra Maria Correia
34
Wangenheim, Florian von
34
Hippner, Hajo
33
Usman, Osly
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Van den Poel, Dirk
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Verlag Dr. Kovač
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Books on Demand GmbH <Norderstedt>
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International Telecommunications Society
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OECD
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Organisation for Economic Co-operation and Development
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Erasmus Research Institute of Management
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
11
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
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American Marketing Association
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Nomos Verlagsgesellschaft
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HAL
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Information Resources Management Association
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International Finance Corporation
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RWTH Aachen
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Economics Institute for Research (SIR), Handelshögskolan i Stockholm
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Elinkeinoelämän Tutkimuslaitos
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Eric Cuvillier <Firma>
5
Europäische Kommission / Generaldirektion Kommunikationsnetze, Inhalte und Technologien
5
Fachhochschule Reutlingen / European School of Business
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Shaker Verlag
5
University of Western Sydney
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Journal of business research : JBR
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Journal of retailing and consumer services
791
International journal of hospitality management
507
Industrial marketing management : the international journal for industrial and high-tech firms
449
SpringerLink / Bücher
346
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The service industries journal
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Telecommunications policy : the international journal of digital economy, data sciences and new media
285
Tourism management : research, policies, practice
240
Journal of travel and tourism marketing
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International journal of contemporary hospitality management
213
The journal of business & industrial marketing
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Journal of hospitality marketing & management
212
Journal of the Academy of Marketing Science
208
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
207
Journal of strategic marketing
204
International journal of electronic customer relationship management : IJECRM
169
Cogent business & management
167
Technological forecasting & social change : an international journal
164
Asia Pacific journal of marketing and logistics
163
Journal of service research : JSR
162
Journal of marketing
159
Psychology & marketing
158
Services marketing quarterly
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Journal of service management
139
European journal of marketing : EJM
138
Service business
138
Journal of retailing
136
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
The international journal of bank marketing : IJBM
125
Gabler Edition Wissenschaft
124
International journal of business information systems : IJBIS
121
Marketing intelligence & planning
120
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
119
The journal of product & brand management
115
Journal of marketing management : MM
114
Tourism management perspectives : TMP
113
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
110
The journal of brand management : an international journal
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ECONIS (ZBW)
39,689
RePEc
719
USB Cologne (EcoSocSci)
533
EconStor
286
BASE
142
USB Cologne (business full texts)
40
Other ZBW resources
37
OLC EcoSci
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1
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
;
Tsoukatos, Evangelos
- In:
Journal of transnational management : the official …
22
(
2017
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
Saved in:
2
Marketing strategies in the wireless telecommunications market : a customers' perception
Chatzoglou, Prodromos D.
;
Gournas, Dionysios I.
- In:
International journal of decision sciences, risk and …
5
(
2013/14
)
4
,
pp. 398-420
Persistent link: https://www.econbiz.de/10011346983
Saved in:
3
The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
; …
- In:
Market : review for marketing theory and practice
30
(
2018
)
2
,
pp. 177-194
Persistent link: https://www.econbiz.de/10011994848
Saved in:
4
An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa
;
Sonali Singh
;
Mahajan, Renuka
- In:
International journal of product development : IJPD
23
(
2019
)
2/3
,
pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
Saved in:
5
Service quality, customer satisfaction and loyalty in the Yemeni mobile service market
Akroush, Mamoun N.
;
Dawood, Shuhd A.
;
Affara, Israa B.
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 53-73
Persistent link: https://www.econbiz.de/10011607179
Saved in:
6
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
7
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
8
Understanding customers' expectations for delivering satisfactory and competitive services experience
Wali, Andy Fred
;
Nwokah, N. Gladson
- In:
International journal of electronic marketing and …
9
(
2018
)
3
,
pp. 254-268
Persistent link: https://www.econbiz.de/10011925508
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9
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
10
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
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