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The critical incident technique and everyday innovation
Fuglsang, Lars - In: Research methods in service innovation, (pp. 40-59). 2017
Persistent link: https://www.econbiz.de/10011635747
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Towards a theory of a practice-based approach to service innovation within spheres of interaction
Fuglsang, Lars - In: Services, experiences and innovation : integrating and …, (pp. 147-164). 2018
Persistent link: https://www.econbiz.de/10011954607
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Collaboration and trust in a public-private innovation network : a case study of an emerging innovation model
Fuglsang, Lars - In: Public-private innovation networks in services, (pp. 247-264). 2013
Persistent link: https://www.econbiz.de/10014573815
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Att förandra teknik : en studie utifr°an anställdas kunskap och interesse
Mattsson, Jan - 1983
Persistent link: https://www.econbiz.de/10000768066
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Strategy by bottom-up abstractions of the customer interface
Mattsson, Jan - In: Journal of strategic marketing 16 (2008) 5, pp. 391-399
Persistent link: https://www.econbiz.de/10003797125
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Developing a strategic abstraction tool for service innovation
Mattsson, Jan - In: Journal of strategic marketing 18 (2010) 2, pp. 133-144
Persistent link: https://www.econbiz.de/10003978351
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Customer Relationship Management (CRM) as innovation : taking care of the right customers
Mattsson, Jan - In: Innovation and the creative process : towards …, (pp. 48-56). 2008
Persistent link: https://www.econbiz.de/10003596259
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Strategic insights from mystery shopping in B2B relationships
Mattsson, Jan - In: Journal of strategic marketing 20 (2012) 4, pp. 313-322
Persistent link: https://www.econbiz.de/10009577756
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Strategic reflexivity in industrial service innovation : managing inter-organisational conflict
Mattsson, Jan - In: Innovation of strategic reflexivity, (pp. 210-222). 2015
Persistent link: https://www.econbiz.de/10010528763