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Knowledge-driven customer supp...
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Relationship marketing
26,239
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25,565
Knowledge management
23,689
Wissensmanagement
22,960
Social Web
20,619
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20,588
Consumer behaviour
12,766
Konsumentenverhalten
12,733
Knowledge transfer
8,603
Wissenstransfer
8,515
Online-Marketing
6,498
Internet marketing
6,398
Customer satisfaction
5,716
Kundenzufriedenheit
5,665
Innovation
4,864
Knowledge
4,471
Wissen
4,309
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4,270
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4,257
Service quality
4,162
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4,150
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3,793
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3,792
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3,757
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3,756
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3,690
Innovation management
3,645
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3,529
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3,438
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3,437
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3,400
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3,117
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2,948
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2,646
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2,645
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2,557
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2,556
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Bruhn, Manfred
124
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109
Kumar, V.
83
Akhavan, Peyman
77
Jennex, Murray E.
69
Huber, Frank
63
Vrontis, Demetris
61
Bauer, Hans H.
59
Piller, Frank T.
59
Verhoef, Peter C.
59
Han, Heesup
56
Herrmann, Andreas
56
Hollebeek, Linda D.
56
Antonelli, Cristiano
52
Bontis, Nick
49
Foss, Nicolai J.
49
Schiuma, Giovanni
48
Stauss, Bernd
47
Dwivedi, Yogesh Kumar
46
Ordóñez de Pablos, Patricia
46
Palmatier, Robert W.
45
Walsh, Gianfranco
45
Gronau, Norbert
44
Thaichon, Park
44
Krafft, Manfred
43
Bolisani, Ettore
42
Krogh, Georg von
42
Matzler, Kurt
42
Tsui, Eric
42
Wiedmann, Klaus-Peter
42
Loureiro, Sandra Maria Correia
41
Mattila, Anna S.
41
Rowley, Jennifer
41
Smith, Alan D.
41
Gil Saura, Irene
40
Ratten, Vanessa
39
Ruyter, Ko de
39
Svensson, Göran
39
Gottschalk, Petter
38
Grewal, Dhruv
38
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IGI Global
290
Springer Fachmedien Wiesbaden
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National Bureau of Economic Research
70
HAL
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Edward Elgar Publishing
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44
Information Resources Management Association
32
World Bank
32
OECD
31
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
Verlag Dr. Kovač
25
Books on Demand GmbH <Norderstedt>
24
American Marketing Association
23
ToKnowPress
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Facultatea de Cibernetica, Statistica şi Informatica Economica, Academia de Studii Economice din Bucureşti
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University of Western Sydney
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Friedrich-Schiller-Universität Jena
14
Nomos Verlagsgesellschaft
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Springer-Verlag GmbH
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International School for Social and Business Studies, Celje, Slovenia
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World Bank Group
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Technische Universität Dresden
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Universität St. Gallen
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Manchester Business School
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Shaker Verlag
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Springer International Publishing
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Verlag Franz Vahlen
11
Advanced Institute of Management Research <London>
10
Erasmus Research Institute of Management
10
Institut für Wirtschaftsinformatik <Siegen>
10
Springer Gabler <Firma>
10
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
9
Harvard Graduate School of Business Administration
9
Haufe-Lexware GmbH & Co. KG
9
Universität Mannheim
9
Wiley-VCH
9
AMACOM
8
College of Business
8
Organisation for Economic Co-operation and Development
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Journal of business research : JBR
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Journal of knowledge management
833
Journal of Knowledge Management
747
Journal of retailing and consumer services
742
SpringerLink / Bücher
587
Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of hospitality management
398
Technological forecasting & social change : an international journal
397
Journal of information & knowledge management : JIKM
370
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
323
International journal of knowledge management : IJKM ; an official publication of the Information Resources Management Association
258
The journal of services marketing
247
Knowledge management research & practice : KMRP ; an official journal of the OR Society
243
The journal of business & industrial marketing
242
Tourism management : research, policies, practice
241
Knowledge management research & practice : KMRP
240
The service industries journal
234
International journal of knowledge management studies : IJKMS
231
Journal of the Academy of Marketing Science
208
Journal of strategic marketing
204
International journal of business information systems : IJBIS
196
International journal of internet marketing and advertising : IJIMA
190
Cogent business & management
189
Journal of travel and tourism marketing
187
International journal of contemporary hospitality management
178
Information systems research : ISR
177
International journal of technology management : IJTM
176
Journal of marketing
176
Psychology & marketing
176
International journal of production research
169
Springer eBook Collection
169
International journal of electronic customer relationship management : IJECRM
162
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
158
Journal of hospitality marketing & management
156
Management science : journal of the Institute for Operations Research and the Management Sciences
153
The journal of brand management : an international journal
152
Business horizons
151
Journal of management information systems : JMIS
151
Journal of marketing management : MM
147
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
147
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ECONIS (ZBW)
64,824
Other ZBW resources
2,821
USB Cologne (EcoSocSci)
1,469
RePEc
1,159
EconStor
284
BASE
208
USB Cologne (business full texts)
198
OLC EcoSci
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Showing
1
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10
of
71,001
Sort
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date (oldest first)
1
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
2
Exploring strategies for capturing customer's tacit knowledge in customer integration methods
Bretschneider, Ulrich
;
Zogaj, Shkodran
- In:
International journal of knowledge management : IJKM ; …
12
(
2016
)
2
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011623443
Saved in:
3
Customer integration 4.0 : leveraging customer knowledge in innovation processes by using digital technologies
Füller, Kathrin Jasmin
-
2017
Persistent link: https://www.econbiz.de/10011809713
Saved in:
4
Influence of customer participation on co-creation intention of brand value under social media
Lin, Mengfei
;
Wang, Zhihua
;
Chen, Chunfeng
- In:
Journal of information & knowledge management : JIKM
22
(
2023
)
5
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014494596
Saved in:
5
Challenges of social media marketing : an explorative international study of hotels
Högberg, Karin
- In:
International journal of technology marketing : IJTMkt
12
(
2017
)
2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10011745954
Saved in:
6
Effective tools for customer knowledge management
Al-Busaidi, Kamla Ali
- In:
Customer-centric knowledge management : concepts and …
,
(pp. 102-123)
.
2012
Persistent link: https://www.econbiz.de/10009312466
Saved in:
7
Implementing customer knowledge management with internet social networking
Yeh, Hsiaoping
- In:
International journal of knowledge management studies : …
5
(
2012/14
)
3/4
,
pp. 322-338
Persistent link: https://www.econbiz.de/10011346943
Saved in:
8
Exploring customer knowledge from social media to improve the performance of strategy
Weng, Tzu-Chun
- In:
International journal of management, knowledge and …
3
(
2014
)
2
,
pp. 261-279
Persistent link: https://www.econbiz.de/10010528420
Saved in:
9
Customer knowledge management via social media : the case of Starbucks
Chua, Alton Y. K.
;
Banerjee, Snehasish
- In:
Journal of knowledge management
17
(
2013
)
2
,
pp. 237-249
Persistent link: https://www.econbiz.de/10009753224
Saved in:
10
Innovation management, lead-users, and social media : introduction of a conceptual framework for integrating social media tools in lead-user management
Ernst, Markus
;
Brem, Alexander
;
Voigt, Kai-Ingo
- In:
Social media in strategic management
,
(pp. 169-195)
.
2013
Persistent link: https://www.econbiz.de/10010226689
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