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Expectations And Perceptions O...
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Service quality
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20,711
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6,561
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6,227
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5,867
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Siciliani, Luigi
73
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52
Bruhn, Manfred
51
Han, Heesup
49
Straume, Odd Rune
49
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45
Mattila, Anna S.
43
Rivkin, Steven G.
43
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42
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35
Usman, Osly
35
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34
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33
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30
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30
Staiger, Douglas
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Pathak, Parag A.
29
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28
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27
Figlio, David N.
26
Sharma, Piyush
26
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24
Kane, Thomas J.
24
Van Reenen, John
23
Gustafsson, Anders
22
Knechel, W. Robert
22
Zhang, Min
22
Balaji, M. S.
21
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Wong, IpKin Anthony
21
Bauer, Hans H.
20
Das, Jishnu
20
Jang, Soocheong
20
Kain, John F.
20
Stauss, Bernd
20
Wirtz, Jochen
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3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Friedrich-Schiller-Universität Jena
3
International Food Policy Research Institute (IFPRI)
3
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International journal of hospitality management
442
Journal of retailing and consumer services
387
Journal of business research : JBR
347
The service industries journal
298
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
The journal of services marketing
217
Working paper / National Bureau of Economic Research, Inc.
209
NBER working paper series
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NBER Working Paper
186
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
170
Tourism management : research, policies, practice
156
Journal of Services Marketing
150
Journal of travel and tourism marketing
145
Journal of hospitality marketing & management
144
Services marketing quarterly
144
Journal of air transport management
140
Discussion paper series / IZA
137
The TQM journal : the international review of organizational improvement
131
International journal of quality & reliability management
116
Cogent business & management
114
International journal of productivity and quality management : IJPQM
114
International journal of quality and service sciences
113
Service business
108
Journal of service research : JSR
104
Health care management review : HCM review
103
International journal of services and operations management
103
Journal of service management
96
Total quality management & business excellence
96
Quality management journal : QMJ
95
The accounting review : a publication of the American Accounting Association
95
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
82
International journal of services, economics and management
79
Asia Pacific journal of marketing and logistics
78
SpringerLink / Bücher
78
Journal of health economics
77
Managing service quality : MSQ ; an international journal
77
Management science : journal of the Institute for Operations Research and the Management Sciences
76
CESifo working papers
74
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ECONIS (ZBW)
26,103
Other ZBW resources
1,264
RePEc
799
EconStor
197
BASE
82
USB Cologne (EcoSocSci)
76
ArchiDok
5
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date (newest first)
date (oldest first)
1
Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice
- In:
International journal of quality and innovation : IJQI
5
(
2020
)
1
,
pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
Saved in:
2
Patients' trio need satisfaction : a gap analysis between expectations and perceptions
Islam, Shahidul
;
Muhamad, Nazlida
- In:
Journal of business and economic analysis : (JBEA)
4
(
2021
)
2
,
pp. 119-130
.0%). Both
perception
and gap model show that DSQ, NCQ, and HEQ are significant predictors of patient satisfaction, where NCQ is …
Persistent link: https://www.econbiz.de/10013337803
Saved in:
3
A study of guest's
expectation
and
perception
of hotel service quality : case of Khajuraho, India
Dixit, Saurabh Kumar
- In:
Enlightening tourism : ET ; a pathmaking journal
3
(
2013
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10010347141
Saved in:
4
A scale for measuring Internet banking service quality : literature review and validation with Indian public sector banks
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
3
,
pp. 12-39
Persistent link: https://www.econbiz.de/10010469923
Saved in:
5
An assessment of service quality in western regional hospital Pokhara
Neupane, Bishnu P.
;
Gurung, Deepmalaa S.
- In:
Journal of business and finance
2
(
2014
)
2
,
pp. 65-72
Persistent link: https://www.econbiz.de/10011497098
Saved in:
6
Measuring customer satisfaction on WebQual dimension for online banking : an empirical study
Goswami, Shubham
- In:
Paradigm : the journal of Institute of Management Technology
17
(
2013
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011759242
Saved in:
7
Hospital Service Quality from Patients Perspective: A Case of Indonesia
Sandhyaduhita, Puspa
;
Fajrina, Haya Rizqi
;
Pinem, Ave …
- In:
International Journal of E-Health and Medical …
7
(
2016
)
4
,
pp. 48-61
This study aims to identify and analyse strategic service quality as
perception-minus-expectation
from patient …
Persistent link: https://www.econbiz.de/10012044427
Saved in:
8
Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud
;
Maleki, Mohamad Mehdi
;
Dubinsky, Alan J.
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
Saved in:
9
Satisfaction of foreign tourists in Ethopia : using holiday satisfaction model
Getahun, Wassie
;
Dhaliwal, Ran Singh
- In:
International journal of leisure and tourism marketing …
5
(
2016/2017
)
2
,
pp. 163-188
Persistent link: https://www.econbiz.de/10011937903
Saved in:
10
Service quality of travel agents in Turkey
Filiz, Zeynep
- In:
Quality & Quantity: International Journal of Methodology
44
(
2010
)
4
,
pp. 793-805
Persistent link: https://www.econbiz.de/10009390980
Saved in:
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