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University public transportation logistics service quality and student satisfaction : empirical evidence from Thailand
Sann, Raksmey; Siripipattaworn, Saharat - In: Cogent business & management 11 (2024) 1, pp. 1-13
university public transportation logistics service quality impacts student satisfaction are limited. Hence, this study … investigates the university public transportation logistics service quality attributes that affect student satisfaction. Data … partial least squares 4.0. The results show that the university public transportation logistics service quality attributes of …
Persistent link: https://www.econbiz.de/10014524876
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Logistics service quality measurement of a beverage distributor company in the state of Minas Gerais - Brazil
Silva, Jersone Tasso Moreira; Teixeira, Luiz Antonio Antunes - In: International journal of logistics systems and management 19 (2014) 3, pp. 372-390
Persistent link: https://www.econbiz.de/10010514815
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Latent classes of service quality, logistics costs and loyalty
Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458
Persistent link: https://www.econbiz.de/10011482340
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An integrative model for Lean Six Sigma implementation in logistics services environments
Leeuw, Sander de; Gutierrez Gutierrez, Leopoldo; … - In: Review of business and economic literature 58 (2013) 3, pp. 211-229
Persistent link: https://www.econbiz.de/10010409183
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Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José; Herrera, Roberto; … - In: International journal of productivity and quality … 35 (2022) 1, pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
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Using a modified SERVQUAL approach to assess the quality of supply chain services in Greek online supermarkets
Mitropoulou, Anastasia D.; Tsoulfas, Giannis T. - In: Logistics 5 (2021) 4, pp. 1-17
well as aspects of the logistics efficiency, are being examined, and the gaps between the expectations of people using … this paper is the formulation of a framework which can be used to assess the quality of B2C logistics services. Results …
Persistent link: https://www.econbiz.de/10012661386
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Stock market reaction to quality, safety, and sustainability awards in logistics
Eroglu, Cuneyt; Kurt, Ahmet C.; Elwakil, Omar Sherif - In: Journal of business logistics : JBL 37 (2016) 4, pp. 329-345
Persistent link: https://www.econbiz.de/10011649412
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Replication of a Six Sigma black belt case study : GEP box's paper helicopter experiment in a drone logistics scenario
Goffnett, Sean P.; Paquet, Andrew N.; Strong, Oliver M.; … - In: International journal of productivity and quality … 27 (2019) 1, pp. 17-65
Persistent link: https://www.econbiz.de/10012054890
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Quality issues in the Indian e-commerce delivery model from the viewpoint of young people
Aserkar, Rajiv; Verma, Shashank - In: International journal of logistics economics and … 7 (2018) 2, pp. 151-169
Persistent link: https://www.econbiz.de/10012039568
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Linkage between total quality and supply chain management practices and operational performance : a review
Modgil, Sachin; Sharma, Sanjay Kumar - In: International journal of services and operations management 27 (2017) 1, pp. 35-69
Persistent link: https://www.econbiz.de/10011757010