Similar Search Results

(I’m) happy to help (you) : the impact of personal pronoun use in customer-firm interactions

Packard, Grant; Moore, Sarah G.; McFerran, Brent - In: Journal of marketing research : JMR 55 (2018) 4, pp. 541-555

Persistent link: https://www.econbiz.de/10011912731

Sales intrafirm networks and the performance impact of sales cross-functional collaboration with marketing and customer service

Claro, Danny Pimentel; Ramos, Carla - In: The journal of personal selling & sales management : JPSSM 38 (2018) 2, pp. 172-190

Persistent link: https://www.econbiz.de/10011917829

Getting back to basics with modern technology : accuracy, timeliness, and customer service

Shelby, Lori - In: International journal of business and economics 16 (2017) 2, pp. 201-204

Persistent link: https://www.econbiz.de/10011971493

Not so flexible cable

Haberern, Lauren; Coleman, Linda Jane - In: International journal of business and economics 16 (2017) 3, pp. 269-272

Persistent link: https://www.econbiz.de/10011973047

Right about student rights?

Chan, Auston - In: International journal of business and economics 16 (2017) 3, pp. 307-312

Persistent link: https://www.econbiz.de/10011973062

Cable me not

Haberern, Lauren - In: International journal of business and economics 16 (2017) 3, pp. 323-328

Persistent link: https://www.econbiz.de/10011974039

Collective action and customer service in retail

Naidu, Suresh; Reich, Adam Dalton - In: ILR review : the journal of work and policy 71 (2018) 4, pp. 986-1001

Persistent link: https://www.econbiz.de/10011924438

Emotional labor in hospitality : positive affective displays in service encounters

Li, Jing; Farber Canziani, Bonnie; Barbieri, Carla - In: Tourism and hospitality research : the surrey quarterly … 18 (2018) 2, pp. 242-253

Persistent link: https://www.econbiz.de/10011846887

An analysis on the impact of logistics on customer service

Querin, Francesco; Göbl, Martin - In: Journal of Applied Leadership and Management 5 (2017), pp. 90-103

Research Questions: Are the effects of productive leadership on individual working performance higher than the effects of pay-for-performance programs? Methods: Empirical study using survey to evaluate the correlation between individual working perfor-mance of employees, pay-for- performance...

Persistent link: https://www.econbiz.de/10011790959

The bright side of emotional labor

Humphrey, Ronald H.; Ashforth, Blake E.; Diefendorff, … - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 749-769

Persistent link: https://www.econbiz.de/10011448359