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CORPORATE EFFECTS AND CORE COM...
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Consumer behaviour
111
Konsumentenverhalten
104
Customer satisfaction
43
Service quality
41
Dienstleistungsqualität
40
Beziehungsmarketing
38
Kundenzufriedenheit
38
Relationship marketing
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Hotel industry
32
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32
Corporate social responsibility
27
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24
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Mattila, Anna S.
268
Xiao, Qu
32
Wirtz, Jochen
21
Hanks, Lydia
16
Gao, Yixing
14
Wu, Luorong
13
Andreu, Luisa
11
Hwang, Yoo Hee
11
Lee, Seoki
11
Pinto, Diego Costa
11
Liu, Qing
10
Noone, Breffni M.
10
Yang, Wan
10
Zhang, Lu
10
Choi, Choongbeom
9
Fan, Alei
9
Choi, Sungwoo
8
Choi, Sunmee
8
O'Neill, John
8
Shin, Joongwon
8
Miao, Li
7
Shuqair, Saleh
7
Zhao, Xinyuan
7
Ro, Heejung
6
S. Mattila, Anna
6
Anna S. Mattila
5
Guillet, Basak Denizci
5
Kim, Kyungmin
5
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Cho, Wonae
4
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4
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4
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4
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4
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3
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3
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International journal of hospitality management
71
The journal of services marketing
24
Journal of Services Marketing
21
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Journal of business research : JBR
14
International journal of contemporary hospitality management
12
International journal of service industry management : IJSIM
12
International Journal of Contemporary Hospitality Management
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Cornell hospitality quarterly : CQ
8
Journal of service management
7
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of travel and tourism marketing
6
Tourism management : research, policies, practice
6
Journal of Service Management
5
Managing service quality : MSQ ; an international journal
4
Tourism economics : the business and finance of tourism and recreation
4
Journal of Business Research
3
Journal of retailing
3
Journal of revenue and pricing management
3
Journal of service research
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
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ECONIS (ZBW)
191
OLC EcoSci
64
Other ZBW resources
44
BASE
7
RePEc
4
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91
The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers
Xie, Hui
;
Kerstetter, Deborah L.
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 152-159
Persistent link: https://www.econbiz.de/10009406143
Saved in:
92
The impact of prevention versus promotion hope on CSR activities
Kim, Ellen Eun Kyoo
;
Kang, Juhee
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 43-51
Persistent link: https://www.econbiz.de/10009406153
Saved in:
93
The effect of regulatory focus and delay type on consumers' reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://www.econbiz.de/10009717661
Saved in:
94
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
95
Do affluent customers care when luxury brands go mass? : the role of product type and status seeking on luxury brand attitude
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 526-543
Persistent link: https://www.econbiz.de/10010387392
Saved in:
96
Existential guilt and preferential treatment : the case of an airline upgrade
Mattila, Anna S.
;
Hanks, Lydia
;
Zhang, Lu
- In:
Journal of travel research : a quarterly publication of …
52
(
2013
)
5
,
pp. 591-599
Persistent link: https://www.econbiz.de/10009791051
Saved in:
97
The effects of promotion framing on consumers' price perceptions : the moderating role of a personal sense of power
Choi, Choongbeom
;
Mattila, Anna S.
- In:
Journal of service management
25
(
2014
)
1
,
pp. 149-160
Persistent link: https://www.econbiz.de/10010260073
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98
A grounded theory approach to developing a career change model in hospitality
McGinley, Sean
;
O'Neill, John
;
Damaske, Sarah
;
Mattila, …
- In:
International journal of hospitality management
38
(
2014
),
pp. 89-98
Persistent link: https://www.econbiz.de/10010364567
Saved in:
99
Territoriality revisited : other customer's perspective
Wu, Luorong
;
Mattila, Anna S.
;
Han, Juyeon
- In:
International journal of hospitality management
38
(
2014
),
pp. 48-56
Persistent link: https://www.econbiz.de/10010364586
Saved in:
100
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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