Narrow search
Showing 31 - 40 of 47
Cover Image
Management commitment to service quality and organizational outcomes
Cheung, Millissa F. Y.; To, W. M. - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 259-272
Persistent link: https://www.econbiz.de/10003980793
Cover Image
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Cover Image
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.; Tam, Joyce F. Y.; Cheung, Millissa F. Y. - In: Service business 7 (2013) 1, pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Cover Image
Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.; To, W. M. - In: Journal of retailing and consumer services 18 (2011) 4, pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
Cover Image
How does customer motivational orientation affect satisfaction?
Cheung, Fung Yi Millissa; To, Wai Ming - In: Journal of financial services marketing : JFSM 17 (2012/13) 2, pp. 135-147
Persistent link: https://www.econbiz.de/10009681460
Cover Image
Content analysis of social media : a grounded theory approach
Lai, Linda S. L.; To, W. M. - In: Journal of electronic commerce research : JECR 16 (2015) 2, pp. 138-152
Persistent link: https://www.econbiz.de/10011296854
Cover Image
The effect of consumer perceptions of the ethics of retailers on purchase behavior and word-of-mouth : the moderating role of ethical beliefs
Cheung, Fung Yi Millissa; To, Wai Ming - In: Journal of business ethics : JBE 171 (2021) 4, pp. 771-788
Persistent link: https://www.econbiz.de/10012588931
Cover Image
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa; To, Wai Ming - In: Journal of retailing and consumer services 63 (2021), pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Cover Image
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Cover Image
The effect of consumer perceived service quality on consumer satisfaction in Macao's telecommunications industry
Tang, M. N. F.; To, Wai Ming - 2015
Persistent link: https://www.econbiz.de/10011948236