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A cross-sectional, multivariate, disaggregated study on impact of key drivers of customer satisfaction on brand perception and loyalty in selected hotel chains of India
Padhi, Soumya Ranjan - In: International journal of technology marketing : IJTMkt 8 (2013) 4, pp. 431-452
Persistent link: https://www.econbiz.de/10010201174
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Service employees' reactions to mistreatment by customers : a comparison between North America and East Asia
Shao, Ruodan; Skarlicki, Daniel P. - In: Personnel psychology : a journal of applied research 67 (2014) 1, pp. 23-59
Persistent link: https://www.econbiz.de/10010341782
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Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley; So, Kevin Kam Fung; Bradley, Graham L. - In: Tourism management : research, policies, practice 53 (2016), pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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Impact of attitudinal loyalty on the frequent unmanaged business traveler's use of price and consumer reviews in hotel choice
Noone, Breffni M.; McGuire, Kelly A. - In: Journal of revenue and pricing management 15 (2016) 1, pp. 20-36
Persistent link: https://www.econbiz.de/10011441296
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Exploring customer experience with budget hotels : dimensionality and satisfaction
Ren, Lianping; Zhang, Hanqin Qiu; Wang, Peilai; Lin, … - In: International journal of hospitality management 52 (2016), pp. 13-23
Persistent link: https://www.econbiz.de/10011442750
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A model of market positioning based on value creation and service quality in the lodging industry : an empirical application of online customer reviews
Rodríguez-Díaz, Manuel; Espino Rodríguez, Tomás F.; … - In: Tourism economics : the business and finance of tourism … 21 (2015) 6, pp. 1273-1294
Persistent link: https://www.econbiz.de/10011443637
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Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 3, pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
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The effect of perceived service quality on customer emotions, customer satisfaction and customer loyalty : a PLS-SEM approach towards a luxury hotel in Bangkok, Thailand
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 4, pp. 374-398
Persistent link: https://www.econbiz.de/10011547794
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Online branding : development of hotel branding through interactivity theory
Barreda, Albert A.; Bilgihan, Anil; Nusair, Khaldoon; … - In: Tourism management : research, policies, practice 57 (2016), pp. 180-192
Persistent link: https://www.econbiz.de/10011556039
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From sustainability to customer loyalty : a case of full service hotels' guests
Chen, Rachel J. C. - In: Journal of retailing and consumer services 22 (2015), pp. 261-265
Persistent link: https://www.econbiz.de/10010469035