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The influence of reward program membership and commitment on hotel loyalty
Tanford, Sarah; Raab, Carola; Kim, Yen-soon - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 3, pp. 279-307
Persistent link: https://www.econbiz.de/10009272016
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The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun; Li, Yibai - In: International journal of hospitality management 55 (2016), pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel; Walls, Andrew - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
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"LuXurY" hotel loyalty : a comparison of Chinese Gen X and Y tourists to Macau
Yang, Fiona X.; Lau, Meng-Chan - In: International journal of contemporary hospitality management 27 (2015) 7, pp. 1685-1706
Persistent link: https://www.econbiz.de/10011477048
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"Do your internal branding efforts measure up?" : consumers' response to brand supporting behaviors of hospitality employees
Erkmen, Ezgi; Hancer, Murat - In: International journal of contemporary hospitality management 27 (2015) 5, pp. 878-895
Persistent link: https://www.econbiz.de/10011408127
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Loyalty runs deeper than thread count : an exploratory study of gay guest preferences and hotelier perceptions
Berezan, Orie; Raab, Carola; Krishen, Anjala S.; Love, … - In: Journal of travel and tourism marketing 32 (2015) 7/8, pp. 1034-1050
Persistent link: https://www.econbiz.de/10011409863
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Friendship on social networking sites : improving relationships between hotel brands and consumers
Su, Na; Mariadoss, Babu John; Reynolds, Dennis - In: International journal of hospitality management 51 (2015), pp. 76-86
Persistent link: https://www.econbiz.de/10011413949
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The strategic choice of the firm with customization capability
Wang, Jue-Shyan; Chan, Shu-Ning - In: Research in world economy 5 (2014) 2, pp. 56-67
Persistent link: https://www.econbiz.de/10010462798
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Kundenzufriedenheit und Preisbereitschaft : empirische Erkenntnisse aus der Hotelbranche
Adam, Richard; Herrmann, Andreas; Huber, Frank; Wricke, … - In: Schmalenbachs Zeitschrift für betriebswirtschaftliche … 54 (2002) 8, pp. 762-778
Persistent link: https://www.econbiz.de/10001718111
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Segmentation of reward program members to increase customer loyalty : the role of attitudes towards green hotel practices
Tanford, Sarah; Malek, Kristin - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 314-343
Persistent link: https://www.econbiz.de/10011292862