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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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71
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal
;
Vaithianathan, Sridhar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
Saved in:
72
An application of European Customer Satisfaction Index (ECSI) in business to business (B2B) context
Askariazad, Mohammad Hossein
;
Babakhani, Nazila
- In:
The journal of business & industrial marketing
30
(
2015
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10010526576
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73
The impact of salespeople's relational behaviors and organizational fairness on customer loyalty : an empirical study in B-to-B relationships
Poujol, Juliet F.
;
Siadou-martin, Béatrice
;
Vidal, David
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 429-438
Persistent link: https://www.econbiz.de/10009768994
Saved in:
74
Do customization programs of e-commerce companies lead to better relationship with consumers?
Lee, Jihyun
;
Lee, Yuri
;
Lee, Yoon Jung
- In:
Electronic commerce research and applications
11
(
2012
)
1/6
,
pp. 262-274
Persistent link: https://www.econbiz.de/10009730241
Saved in:
75
Contributions to relationship marketing on : satisfaction & customer-company identification
Sommerfeld, Angela
-
2012
Persistent link: https://www.econbiz.de/10009696591
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76
Network strength, transaction-specific investments, inter-personal trust, and relationship satisfaction in Chinese agri-food SMEs
Lu, Hualiang
;
Feng, Shuyi
;
Trienekens, Jacques
;
Omta, …
- In:
China agricultural economic review : publ. in …
4
(
2012
)
3
,
pp. 363-378
Persistent link: https://www.econbiz.de/10009667275
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77
Perceptions of service providers and customers of key success factors of third-party logistics relationships : an empirical study
Rajesh, R.
;
Pugazhendhi, S.
;
Ganesh, Kamala
;
Yves, Ducq
; …
- In:
International journal of logistics : research and …
14
(
2011
)
4
,
pp. 221-250
Persistent link: https://www.econbiz.de/10009412837
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78
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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79
Attitudinal loyalty and trust in entrepreneurship : building new relationships
Prause, Gunnar
;
Mendez, Marcelo Mendez
;
Garcia-Agreda, …
- In:
International entrepreneurship and management journal
9
(
2013
)
4
,
pp. 531-540
Persistent link: https://www.econbiz.de/10010247773
Saved in:
80
Managing customer citizenship behavior : a relationship perspective
Balaji, M. S.
- In:
Journal of strategic marketing
22
(
2014
)
3
,
pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
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