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Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu; Lai, Hung-Sheng; King, Brian - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
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Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha - In: International journal of business & management : IJoBM 10 (2022) 2, pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
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Perceptions of Chinese restaurants in the US : what affects customer satisfaction and behavioral intentions?
Liu, Yinghua; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 3, pp. 338-348
Persistent link: https://www.econbiz.de/10003855796
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Antecedents and consequences of customers' menu choice in an authentic Chinese restaurant context
Ryu, Kisang; Zhong, Yan - In: Journal of hospitality marketing & management 21 (2012) 7/8, pp. 852-871
Persistent link: https://www.econbiz.de/10009688551
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Service quality and gender differences in Brazilian self-service restaurants
Freitas, André Luís Policani; Barros, Marta Duarte de - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 198-221
Persistent link: https://www.econbiz.de/10011688162
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Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly; Slevitch, Lisa; Dallinger, Ioana - In: International journal of hospitality management 50 (2015), pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
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GRSERV scale : an effective tool for measuring consumer perceptions of service quality in green restaurants
Chen, Cheng-Ta; Cheng, Ching-Chan; Hsu, Fu-Sung - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 355-367
Persistent link: https://www.econbiz.de/10011300178
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Ensuring restaurant quality and guests' loyalty : an integrative model based on marketing (7P) approach
Kukanja, Marko; Gomelj Omerzel, Doris; Kodrič, Borut - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1509-1525
Persistent link: https://www.econbiz.de/10011816957
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The effects of restaurant quality attributes on consumer behavioral intentions
Bujisic, Milos; Hutchinson, Joe; Parsa, H. G. - In: International journal of contemporary hospitality management 26 (2014) 8, pp. 1270-1291
Persistent link: https://www.econbiz.de/10010467913