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Beyond expectations : the effe...
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Showing
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41
Personal determinants of online shopping frustration and its influence on consumers' positive word of mouth
Román, Sergio
;
Riquelme, Isabel P.
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
2
,
pp. 87-103
Persistent link: https://www.econbiz.de/10010378752
Saved in:
42
The maximizing mind-set
Ma, Jingjing
;
Roese, Neal
- In:
Journal of consumer research : JCR ; an …
41
(
2014/15
)
1
,
pp. 71-92
Persistent link: https://www.econbiz.de/10010381005
Saved in:
43
Personality, social comparison. consumptiion emotions, satisfaction, and behavioral intentions : how do these and other factors relate in a hotel setting?
Jani, Dev
;
Han, Heesup
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 970-993
Persistent link: https://www.econbiz.de/10010194945
Saved in:
44
The influence of consumers' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts
Riquelme, Isabel P.
;
Román, Sergio
- In:
Journal of business ethics : JOBE
119
(
2014
)
3
,
pp. 405-422
Persistent link: https://www.econbiz.de/10010341702
Saved in:
45
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
46
Food-related personality traits and the moderating role of novelty-seeking in food satisfaction and travel outcomes
Ji, Mingjie
;
Wong, IpKin Anthony
;
Eves, Anita
;
Scarles, …
- In:
Tourism management : research, policies, practice
57
(
2016
),
pp. 387-396
Persistent link: https://www.econbiz.de/10011556112
Saved in:
47
The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
Saved in:
48
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
49
Cognitive decline and emotional regulation of senior consumers
Kim, DongHee
;
Jang, Soocheong
- In:
International journal of hospitality management
44
(
2015
),
pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
Saved in:
50
Emotional identity : enhancing customer experience through emotional involvement
Hofmann, Anna
;
Habenschuss, Julius W.
;
Sonnenberg, Yannick
- In:
Rethink - the corporate network
,
(pp. 181-201)
.
2014
Persistent link: https://www.econbiz.de/10010487283
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