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Personal determinants of online shopping frustration and its influence on consumers' positive word of mouth
Román, Sergio; Riquelme, Isabel P. - In: Journal of electronic commerce research : JECR 15 (2014) 2, pp. 87-103
Persistent link: https://www.econbiz.de/10010378752
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The maximizing mind-set
Ma, Jingjing; Roese, Neal - In: Journal of consumer research : JCR ; an … 41 (2014/15) 1, pp. 71-92
Persistent link: https://www.econbiz.de/10010381005
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Personality, social comparison. consumptiion emotions, satisfaction, and behavioral intentions : how do these and other factors relate in a hotel setting?
Jani, Dev; Han, Heesup - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 970-993
Persistent link: https://www.econbiz.de/10010194945
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The influence of consumers' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts
Riquelme, Isabel P.; Román, Sergio - In: Journal of business ethics : JOBE 119 (2014) 3, pp. 405-422
Persistent link: https://www.econbiz.de/10010341702
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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Food-related personality traits and the moderating role of novelty-seeking in food satisfaction and travel outcomes
Ji, Mingjie; Wong, IpKin Anthony; Eves, Anita; Scarles, … - In: Tourism management : research, policies, practice 57 (2016), pp. 387-396
Persistent link: https://www.econbiz.de/10011556112
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The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil - In: Services marketing quarterly 37 (2016) 3, pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
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Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.; Sparks, Beverley; Weber, Karin - In: Journal of service management 27 (2016) 4, pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
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Cognitive decline and emotional regulation of senior consumers
Kim, DongHee; Jang, Soocheong - In: International journal of hospitality management 44 (2015), pp. 111-119
Persistent link: https://www.econbiz.de/10010501231
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Emotional identity : enhancing customer experience through emotional involvement
Hofmann, Anna; Habenschuss, Julius W.; Sonnenberg, Yannick - In: Rethink - the corporate network, (pp. 181-201). 2014
Persistent link: https://www.econbiz.de/10010487283