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Effects of positive customer-t...
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Beziehungsmarketing
15
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15
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10
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10
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9
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9
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Frankwick, Gary L.
47
Arnold, Todd J.
45
Yoo, Jaewon
28
Landry, Timothy D.
9
Palmatier, Robert W.
8
Evans, Kenneth R.
6
Claycomb, Cindy
5
Germain, Richard
5
Jung, Jin Ho
5
Srivastava, Prashant
5
Bloch, Peter H.
4
Grewal, Dhruv
4
Ramirez, Edward
4
Scheer, Lisa K.
4
Sharma, Arun
4
Briggs, Elten
3
Chen, Jing
3
Commuri, Suraj
3
Iyer, Karthik N.S.
3
Jung, Yeonsung
3
Lee, Myoung-Soung
3
McAmis, Gregory T.
3
Stan, Simona
3
Walker, Beth A.
3
Ward, James C.
3
Yoo, Jay Jaewon
3
Carlson, Brad D.
2
Chen, Yen Chun
2
Cumiskey, Kevin J.
2
Fang, Eric
2
Flaherty, Karen
2
Hutt, Michael D.
2
Iyer, Karthik N. S.
2
Jiménez, Fernando R.
2
L. Frankwick, Gary
2
Lie, Po-Chien
2
Maity, Devdeep
2
Porter, Stephen S.
2
Reynolds, J. Kenneth
2
Spell, Chester S.
2
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American Marketing Association
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Summer Educators' Conference <2012, Chicago, Ill.>
1
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Journal of business research : JBR
10
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10
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5
Journal of the Academy of Marketing Science
5
European Journal of Marketing
4
International Journal of Bank Marketing
4
Journal of Business Research
4
The journal of personal selling & sales management : JPSSM
4
European journal of marketing : EJM
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of bank marketing
3
Psychology & marketing
3
International journal of integrated supply management : IJISM
2
International journal of physical distribution & logistics management : IJPD & LM
2
Journal for global business advancement : JGBA
2
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1
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1
International journal of business intelligence research : IJBIR ; an official publication of the Information Resources Management Association
1
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1
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1
Journal of Marketing for Higher Education
1
Journal of Service Theory and Practice
1
Journal of Services Marketing
1
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1
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Journal of global marketing
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of housing economics
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ECONIS (ZBW)
63
OLC EcoSci
27
Other ZBW resources
14
RePEc
6
EconStor
1
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1
Promoting boundary-spanning behavior among service personnel
Yoo, Jaewon
;
Arnold, Todd J.
;
Frankwick, Gary L.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1626-1647
Persistent link: https://www.econbiz.de/10010429780
Saved in:
2
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
3
Exploring the impact of social undermining on salesperson deviance : an integrated model
Yoo, Jaewon
;
Frankwick, Gary L.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 79-90
Persistent link: https://www.econbiz.de/10009716753
Saved in:
4
Evaluating the relationship of firm strategic orientations and new product development program performance
Srivastava, Prashant
;
Yoo, Jaewon
;
Frankwick, Gary L.
; …
- In:
Journal of marketing theory and practice
21
(
2013
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10010231843
Saved in:
5
The effect of communication practice on deviance among Korean salespeople : the mediating role of intrinsic motivation
Yoo, Jaewon
;
Flaherty, Karen
;
Frankwick, Gary L.
- In:
Journal of business research : JBR
67
(
2014
)
9
,
pp. 1991-1999
Persistent link: https://www.econbiz.de/10010380091
Saved in:
6
New product development capabilities and new product performances : moderating role of organizational climate
Yoo, Jaewon
;
Frankwick, Gary L.
- In:
Journal of global scholars of marketing science : …
22
(
2012
)
1
,
pp. 83-100
Persistent link: https://www.econbiz.de/10010405830
Saved in:
7
Customer influence on frontline employee work engagement
Yoo, Jaewon
;
Chen, Jing
;
Frankwick, Gary L.
- In:
International journal of bank marketing
41
(
2023
)
6
,
pp. 1443-1463
Persistent link: https://www.econbiz.de/10014332201
Saved in:
8
The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Yoo, Jaewon
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 539-550
Persistent link: https://www.econbiz.de/10010231176
Saved in:
9
Customer power and frontline employee voice behavior : mediating roles of psychological empowerment
Yoo, Jaewon
- In:
European journal of marketing : EJM
51
(
2017
)
1
,
pp. 238-256
Persistent link: https://www.econbiz.de/10011626499
Saved in:
10
Perceived customer participation and work engagement : the path through emotional labor
Yoo, Jaewon
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1009-1024
Persistent link: https://www.econbiz.de/10011618710
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