//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Online customer experience in...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Electronic Commerce
23,865
E-commerce
21,244
Einzelhandel
17,786
Customer satisfaction
15,448
Retail trade
15,184
Kundenzufriedenheit
13,864
Consumer behaviour
12,600
Konsumentenverhalten
12,334
Kosten-Nutzen-Analyse
11,620
Cost-benefit analysis
10,765
Relationship marketing
7,877
Beziehungsmarketing
7,824
Theorie
7,154
Service quality
7,021
Theory
7,011
Dienstleistungsqualität
6,834
Online-Handel
6,582
Online retailing
6,566
Internet
5,612
Deutschland
5,586
Germany
4,614
Structural equation model
4,170
Strukturgleichungsmodell
4,148
USA
3,786
United States
3,534
Online-Marketing
2,523
Internet marketing
2,518
Welt
2,518
World
2,477
Social web
2,392
Social Web
2,391
Lieferantenmanagement
2,343
Supplier relationship management
2,341
Supply chain
2,300
Lieferkette
2,286
Digitalisierung
2,206
Digitization
2,041
India
1,935
Indien
1,894
Informationstechnik
1,798
more ...
less ...
Online availability
All
Undetermined
21,041
Free
15,813
Type of publication
All
Article
45,047
Book / Working Paper
29,514
Journal
380
Other
70
Type of publication (narrower categories)
All
Article in journal
33,162
Aufsatz in Zeitschrift
33,162
Graue Literatur
6,830
Non-commercial literature
6,830
Aufsatz im Buch
6,129
Book section
6,129
Working Paper
5,003
Arbeitspapier
4,355
Hochschulschrift
2,894
Thesis
2,175
research-article
1,962
Collection of articles of several authors
1,670
Sammelwerk
1,670
Aufsatzsammlung
984
Konferenzschrift
794
Case study
686
Fallstudie
686
Amtsdruckschrift
540
Government document
540
Dissertation u.a. Prüfungsschriften
490
Bibliografie enthalten
459
Bibliography included
459
Conference proceedings
413
Conference paper
393
Konferenzbeitrag
393
Lehrbuch
323
Article
315
Textbook
276
Statistik
180
Collection of articles written by one author
153
Sammlung
153
Ratgeber
150
case-report
141
Guidebook
135
Advisory report
129
Gutachten
129
Forschungsbericht
128
conceptual-paper
126
Statistics
125
Handbook
117
more ...
less ...
Language
All
English
59,005
German
11,166
Undetermined
3,782
French
391
Spanish
205
Italian
152
Dutch
110
Polish
95
Russian
89
Swedish
47
Portuguese
35
Romanian
35
Danish
34
Hungarian
29
Finnish
23
Ukrainian
16
Norwegian
15
Czech
13
Croatian
12
Bulgarian
6
Japanese
6
Lithuanian
6
Slovenian
6
Slovak
5
Chinese
5
Serbian
4
Arabic
3
Kazakh
3
Turkish
3
Bosnian
2
Valencian
2
Modern Greek (1453-)
2
Indonesian
2
Korean
2
Malay (macrolanguage)
2
Albanian
1
Vietnamese
1
more ...
less ...
Author
All
Kollmann, Tobias
94
Ringle, Christian M.
90
Wirtz, Bernd W.
83
Han, Heesup
75
Swoboda, Bernhard
72
Heinemann, Gerrit
71
Sarstedt, Marko
71
Bauer, Hans H.
67
Grewal, Dhruv
65
Nijkamp, Peter
64
Homburg, Christian
63
Florio, Massimo
58
Heckman, James J.
54
Rudolph, Thomas
51
Johansson, Per-Olov
50
Schramm-Klein, Hanna
50
Zentes, Joachim
48
Frey, Bruno S.
47
Fritz, Wolfgang
46
Städtler, Arno
46
Alt, Rainer
45
Gil Saura, Irene
45
Mattila, Anna S.
45
Martens, Bertin
44
Huber, Frank
43
Pantano, Eleonora
43
Morschett, Dirk
42
Greenstone, Michael
41
Svensson, Göran
41
Jenkins, Glenn P.
40
Usman, Osly
39
Hudetz, Kai
38
Martínez-López, Francisco J.
38
Mittal, Vikas
38
Verhoef, Peter C.
38
Cheng, T. C. E.
37
Fernie, John
37
Winter-Ebmer, Rudolf
37
Bruhn, Manfred
36
Hackl, Franz
36
more ...
less ...
Institution
All
National Bureau of Economic Research
263
IGI Global
156
Springer Fachmedien Wiesbaden
131
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
111
OECD
110
Organisation for Economic Co-operation and Development
50
Europäische Kommission
41
Université Paris-Dauphine (Paris IX)
34
World Bank Group
34
Edward Elgar Publishing
31
HAL
28
Verlag Dr. Kovač
28
EconWPA
26
World Bank
26
Books on Demand GmbH <Norderstedt>
25
Institut für Handelsforschung <Köln>
25
Deutsche Bank <Frankfurt am Main> / Research
24
European Centre for the Development of Vocational Training
23
Nomos Verlagsgesellschaft
23
UNCTAD
22
Economics Department, Queen's University
21
University of Western Sydney
17
CESifo
16
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
16
Europäische Kommission / Statistisches Amt
16
Federal Reserve Bank of Chicago
15
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
14
International Energy Agency
14
Springer-Verlag GmbH
14
Tinbergen Instituut
14
USA / Bureau of the Census
14
Österreichisches Institut für Wirtschaftsforschung
14
European Association of Agricultural Economists - EAAE
13
Fondazione ENI Enrico Mattei (FEEM)
13
NET Institute
13
Bundesverband der Deutschen Volksbanken und Raiffeisenbanken
12
Competence Center E-Commerce <Bochum>
12
RWTH Aachen
12
Deutsches Institut für Urbanistik
11
Deutschland / Statistisches Bundesamt
11
more ...
less ...
Published in...
All
Journal of retailing and consumer services
1,126
Journal of business research : JBR
679
SpringerLink / Bücher
440
International journal of hospitality management
418
Journal of retailing
381
International journal of production economics
331
European journal of operational research : EJOR
286
The international review of retail, distribution and consumer research
279
NBER working paper series
261
International journal of retail & distribution management
258
The service industries journal
258
International Journal of Retail & Distribution Management
239
The journal of services marketing
226
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Tourism management : research, policies, practice
224
Electronic commerce research
219
Working paper / National Bureau of Economic Research, Inc.
208
Journal of travel and tourism marketing
207
Journal of Services Marketing
205
NBER Working Paper
205
Management science : journal of the Institute for Operations Research and the Management Sciences
202
Industrial marketing management : the international journal for industrial and high-tech firms
190
International journal of business information systems : IJBIS
188
Cogent business & management
174
Journal of hospitality marketing & management
172
International journal of production research
171
Technological forecasting & social change : an international journal
167
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
164
European Journal of Marketing
163
International journal of contemporary hospitality management
162
Journal of benefit-cost analysis : JBCA
154
Europäische Hochschulschriften / 5
153
Asia Pacific journal of marketing and logistics
150
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
150
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
150
Journal of the Academy of Marketing Science
140
Information systems and e-business management : ISeB
138
Springer eBook Collection
135
International journal of electronic marketing and retailing : IJEMR
134
CESifo working papers
132
more ...
less ...
Source
All
ECONIS (ZBW)
64,848
USB Cologne (EcoSocSci)
3,288
Other ZBW resources
2,635
RePEc
2,494
EconStor
1,060
USB Cologne (business full texts)
322
BASE
316
OLC EcoSci
27
ArchiDok
21
more ...
less ...
Showing
81
-
90
of
75,011
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
81
Retail atmospherics in times of disruption : a PLS modeling approach of the role of emotions in a pharmacy environment
Chatzopoulou, Evi
;
Tsogas, Markos Marios
;
Kyriakou, Marina
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 158-182
Persistent link: https://www.econbiz.de/10013397921
Saved in:
82
The impact of omni-channel collaborative marketing on customer loyalty to fresh retailers : the mediating effect of the omni-channel shopping experience
Chen, Xiaoxia
;
Su, Xiaofeng
;
Li, Zhongbin
;
Wu, Jingjing
; …
- In:
Operations management research : OMR ; advancing …
15
(
2022
)
3/4
,
pp. 983-997
Persistent link: https://www.econbiz.de/10013462553
Saved in:
83
Assessing impact of consumer perceived CSR on consumer attitude and purchase behaviour in retail segment : a stakeholder theory perspective
Rathore, Pradeep
;
Saha, Esha
;
Chakraborty, Sayan
; …
- In:
Society and business review
18
(
2023
)
2
,
pp. 264-295
Persistent link: https://www.econbiz.de/10014334066
Saved in:
84
Understanding consumer perceptions and attitudes toward smart retail services
Lin, Chen-yu
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1015-1030
Persistent link: https://www.econbiz.de/10013410762
Saved in:
85
The effect of expertise on consumers' satisfaction with the use of interactive recommendation agents
Su, Hung-jen
;
Comer, Lucette B.
;
Lee, Sanghyun
- In:
Psychology & marketing
25
(
2008
)
9
,
pp. 859-880
Persistent link: https://www.econbiz.de/10003750005
Saved in:
86
Exploring the online bidder's repurchase intention : a cost and benefit perspective
Yen, Chiahui
;
Hsu, Meng-hsiang
;
Chang, Chun-ming
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 211-234
Persistent link: https://www.econbiz.de/10009742916
Saved in:
87
Determinants of online merchant rating : content analysis of consumer comments about Yahoo merchants
Qu, Zhe
;
Zhang, Han
;
Li, Haizheng
- In:
Decision support systems : DSS ; the international journal
46
(
2008/09
)
1
,
pp. 440-449
Persistent link: https://www.econbiz.de/10003795589
Saved in:
88
Exogenous coalition formation in the e-marketplace based on geographical proximity
Michalak, Tomasz
;
Tyrowicz, Joanna
;
McBurney, Peter
; …
- In:
Electronic commerce research and applications
8
(
2009
)
1/6
,
pp. 203-223
Persistent link: https://www.econbiz.de/10003958317
Saved in:
89
Is C-OAR-SE best for internet retailing service quality?
Francis, Julie E.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 670-686
Persistent link: https://www.econbiz.de/10009525049
Saved in:
90
Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson
;
Silva, Júlio Cesar da
;
Beduschi, …
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
Saved in:
First
Prev
5
6
7
8
9
10
11
12
13
14
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->