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Social media technology usage and customer relationship performance : a capabilities-based examination of social CRM
Trainor, Kevin J.; Andzulis, James; Rapp, Adam; … - In: Journal of business research : JBR 67 (2014) 6, pp. 1201-1208
Persistent link: https://www.econbiz.de/10010365151
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Developing a stakeholder approach for recruiting top-level sales students
Agnihotri, Raj; Bonney, Leff; Dixon, Andrea Leigh; … - In: Journal of marketing education : JME 36 (2014) 1, pp. 75-86
Persistent link: https://www.econbiz.de/10010345558
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Examining the impact of salesperson interpersonal mentalizing skills on performance : the role of attachment anxiety and subjective happiness
Agnihotri, Raj; Vieira, Valter Afonso; Senra, Karin Borges - In: The journal of personal selling & sales management : JPSSM 36 (2016) 2, pp. 174-189
Persistent link: https://www.econbiz.de/10011515697
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Social media : influencing customer satisfaction in B2B sales
Agnihotri, Raj; Dingus, Rebecca; Hu, Michael Y.; Krush, … - In: Industrial marketing management : the international … 53 (2016), pp. 172-180
Persistent link: https://www.econbiz.de/10011448094
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Collaborative communication between sales and logistics and its impact on business process effectiveness : a theoretical approach
Gabler, Colin B.; Agnihotri, Raj; Moberg, Chris R. - In: Journal of marketing channels : ... distribution … 21 (2014) 4, pp. 242-253
Persistent link: https://www.econbiz.de/10010463616
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How cashback strategies yield financial benefits for retailers : the mediating role of consumers' program loyalty
Vieira, Valter Afonso; Agnihotri, Raj; Almeida, Marcos … - In: Journal of business research : JBR 141 (2022), pp. 200-212
Persistent link: https://www.econbiz.de/10013167968
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Perceptual differences regarding leadership between the store manager and employees and its impact on frontline sales performance : a research note
Vieira, Valter Afonso; Negreiros, Leticia Fernandes de; … - In: Journal of retailing 97 (2021) 3, pp. 347-358
Persistent link: https://www.econbiz.de/10013256047
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Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance
Chaker, Nawar N.; Nowlin, Edward L.; Pivonka, Maxwell T.; … - In: Industrial marketing management : the international … 100 (2022), pp. 127-144
Persistent link: https://www.econbiz.de/10013206400
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Social media and B2B sales : an integrative framework and future directions
Agnihotri, Raj; John-Mariadoss, Babu - In: Industrial marketing management : the international … 102 (2022), pp. 377-380
Persistent link: https://www.econbiz.de/10013259105
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Salesperson moral identity and value co-creation
Itani, Omar S.; Chonko, Lawrence B.; Agnihotri, Raj - In: European journal of marketing 56 (2022) 2, pp. 500-531
Persistent link: https://www.econbiz.de/10013173438