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Maggon, Mohita - In: International Journal of Hospitality and Event Management 2 (2018) 1, pp. 38-69

Persistent link: https://www.econbiz.de/10012179593

The role of traditional product development in building relationship quality and its impact on resort hotel brand loyalty

Utama, I Putu - In: Global business and finance review 24 (2019) 1, pp. 44-58

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Hotels and online travel agencies : power or trust for a competitive long-term relationship

Iazzi, Antonio; Trio, Oronzo; Gravili, Silvia - In: International journal of technology marketing : IJTMkt 12 (2017) 2, pp. 115-126

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The impacts of corporate social responsibility, service quality, and transparency on relationship quality and customer loyalty in the hotel industry

Kim, Sung-Bum; Kim, Dae-Young - In: Asian journal of sustainability and social responsibility 1 (2016) 4, pp. 39-55

The purpose of this study was to test how potential customers' perceptions of a hotel's corporate social responsibility activities, service quality, and transparency affect relationship quality constructs such as trust, satisfaction, and customer loyalty. Our research design consisted of...

Persistent link: https://www.econbiz.de/10011854657

Strategic choice of sales channel and business model for the hotel supply chain

Ye, Fei; Zhang, Li; Li, Yina - In: Journal of retailing 94 (2018) 1, pp. 33-44

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Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development

Ma, Shuang; Gu, Huimin; Wang, Yonggui; Hampson, Daniel P. - In: International journal of contemporary hospitality management 29 (2017) 12, pp. 3023-3043

Persistent link: https://www.econbiz.de/10011804911

Using big data from Customer Relationship Management information systems to determine the client profile in the hotel sector

Talón-Ballestero, Pilar; González-Serrano, Lydia; … - In: Tourism management : research, policies, practice 68 (2018), pp. 187-197

Persistent link: https://www.econbiz.de/10011871110

Enhancing hotel brand performance through fostering brand relationship orientation in the minds of consumers

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Monitoring type B buyer-supplier relationships

Faraz, Alireza; Sanders, Nada R.; Zach, Zacharia; … - In: International journal of production research 56 (2018) 18, pp. 6225-6239

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Strategisches Einkaufsmanagement : Kostenoptimierung, Gewinnsteigerung, Qualitätssicherung

Oehler, Jochen - In: Handbuch Hospitality Management : Managementkonzepte, …, (pp. 373-391). 2009

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