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The impacts of e-service quali...
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Dienstleistungssektor
12
Service industry
12
Production management
11
Produktionswirtschaft
11
Services
11
Business process management
10
Dienstleistung
10
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10
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10
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9
Consumer behaviour
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Lieferkette
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United Kingdom
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Großbritannien
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English
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Voss, Christopher A.
91
Voss, Chris
62
Sousa, Rui
54
Blackmon, Kate
38
Hanson, Philip
10
Fynes, Brian
8
Roth, Aleda V.
8
Akkermans, Henk
7
Chase, Richard
6
Zhao, Xiande
6
Cagliano, Raffaella
5
Dul, Jan
5
Goertz, Gary
5
Hak, Tony
5
Hsuan Mikkola, Juliana
4
Wünderlich, Nancy V.
4
Bask, Anu
3
Brax, Saara A.
3
Chase, Richard B.
3
Cheng, T.C.E.
3
Done, Adrian
3
Drejer, Anders
3
Karlsson, Christer
3
Lewis, Michael
3
Narasimhan, Ram
3
Oak, Bryan
3
Ostrom, Amy L.
3
Rose, E.
3
Rytter, Niels Gorm
3
Voss, Christopher
3
Wang, Qiang
3
Yeung, Andy C.L.
3
Zomerdijk, Leonieke G.
3
da Silveira, Giovani J.C.
3
Alves, A. C.
2
Amaral, Paulo
2
Amorim, Marlene
2
Blackmon, Kathryn L.
2
Boer, Harry
2
Bowen, David E.
2
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Advanced Institute of Management Research <London>
2
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2
IFS (Conferences) Ltd. <Kempston>
1
INternational CongRess on Engineering and Sustainability in the XXI CEntury <3., 2023, Faro>
1
International Conference on Just-in-Time Manufacturing <2, 1987, London>
1
International Conference on Just-in-Time Manufacturing <4, 1989, London>
1
London Business School
1
Redline Verlag
1
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International Journal of Operations & Production Management
33
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
26
Journal of operations management
7
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
7
Business strategy review
5
Journal of business research : JBR
5
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5
International journal of production economics
4
International manufacturing strategies : context, content and change
3
The journal of product innovation management : an internat. publication of the Product Development & Management Association
3
AIM Research - Academic Publications
2
Decision sciences : DS
2
International journal of internet and enterprise management : IJIEM
2
International journal of quality & reliability management
2
International journal of technology management : IJTM
2
International trends in manufacturing technology
2
Journal of industrial engineering and management : JIEM
2
Journal of international financial management and accounting
2
Journal of service research : JSR
2
A journey through manufacturing and supply chain strategy research : a tribute to Professor Gianluca Spina
1
Advances in Sustainability Science and Technology
1
Benchmarking : an international journal ; BIJ
1
Benchmarking: An International Journal
1
British journal of management : BJM
1
Business Process Re-engineering & Management Journal
1
Business horizons
1
Business quarterly
1
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1
ERIM report series research in management
1
European quality : the official journal of the European Organization for Quality
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IEEE transactions on engineering management : EM
1
Industrial Management & Data Systems
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
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1
International Journal of Production Economics
1
International Journal of Quality & Reliability Management
1
International business review
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International journal of service industry management : IJSIM
1
Journal of Industrial Engineering and Management (JIEM)
1
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ECONIS (ZBW)
71
OLC EcoSci
43
Other ZBW resources
42
BASE
25
USB Cologne (EcoSocSci)
11
USB Cologne (business full texts)
2
RePEc
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EconStor
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11
Necessary condition hypotheses in operations management
Dul, Jan
;
Hak, Tony
;
Goertz, Gary
;
Voss, Christopher A.
-
2010
Persistent link: https://www.econbiz.de/10008665077
Saved in:
12
Service design for experience-centric services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 67-82
Persistent link: https://www.econbiz.de/10003959017
Saved in:
13
NSD processes and practices in experiential services
Zomerdijk, Leonieke G.
;
Voss, Christopher A.
- In:
The journal of product innovation management : an …
28
(
2011
)
1
,
pp. 63-80
Persistent link: https://www.econbiz.de/10008822511
Saved in:
14
Necessary condition hypotheses in operations management
Dul, Jan
;
Hak, Tony
;
Goertz, Gary
;
Voss, Christopher A.
- In:
International journal of operations & production …
30
(
2010
)
11
,
pp. 1170-1190
Persistent link: https://www.econbiz.de/10008823751
Saved in:
15
Benchmarking and operational performance : some empirical results
Voss, Christopher A.
;
°Ahlström, Pär
;
Blackmon, Kate
-
2007
Persistent link: https://www.econbiz.de/10003584146
Saved in:
16
Operations management associations in Europe : a history
Karlsson, Christer
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
11
,
pp. 1093-1108
Persistent link: https://www.econbiz.de/10009523737
Saved in:
17
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
18
The service bullwhip effect
Akkermans, Henk
;
Voss, Christopher A.
- In:
International journal of operations & production …
33
(
2013
)
6
,
pp. 765-788
Persistent link: https://www.econbiz.de/10009764261
Saved in:
19
The same old methodologies? : perspectives on OM research in the post-lean age
MacCarthy, Bart
;
Lewis, Michael
;
Voss, Christopher A.
; …
- In:
International journal of operations & production …
33
(
2013
)
7
,
pp. 934-956
Persistent link: https://www.econbiz.de/10010196548
Saved in:
20
Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang
;
Zhao, Xiande
;
Voss, Christopher A.
- In:
International journal of production economics
171
(
2016
),
pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
Saved in:
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