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The impacts of e-service quali...
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61
Elektronische Dienstleistungsqualität : Konzeption, Messung und Identifikation asymmetrischer Effekte auf die Kundenzufriedenheit
Falk, Tomas
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003485500
Saved in:
62
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
63
A scale for measuring Internet banking service quality : literature review and validation with Indian public sector banks
Kundu, Sukanya
;
Datta, Saroj Kumar
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
3
,
pp. 12-39
Persistent link: https://www.econbiz.de/10010469923
Saved in:
64
Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India
Mishra, Sita
- In:
International journal of electronic finance : IJEF
8
(
2014
)
1
,
pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
Saved in:
65
Customer-perceived internet banking service quality : a study in national capital region of India
Singh, Shamsher
- In:
International journal of financial services management …
7
(
2014
)
2
,
pp. 113-138
Persistent link: https://www.econbiz.de/10010483837
Saved in:
66
Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
67
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
68
Mediating effects of customer satisfaction in the relationship between service quality and customer loyalty in e-banking services
Prasadh, R. Ragu
;
Arun, Chockalingam Joe
- In:
Indian journal of economics & business : IJEB
18
(
2019
)
2
,
pp. 487-504
Persistent link: https://www.econbiz.de/10012668869
Saved in:
69
Application of internet in banking services
Ponraj, P.
;
Kavitha, K. R.
;
Santhiya, S. E.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 43-49
Persistent link: https://www.econbiz.de/10012495667
Saved in:
70
Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)
Indrayani
;
Wibisono, Chablullah
;
Aritra, Sanni
;
Muda, …
- In:
International journal of financial research
10
(
2019
)
6
,
pp. 54-66
Persistent link: https://www.econbiz.de/10012304449
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