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Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and customer loyalty. The sampling technique in the study was...

Persistent link: https://www.econbiz.de/10011764075

Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall

Campos, Domingos Fernandes; Barros, Kelson Wagner da Silva - In: International journal of services and operations … 39 (2021) 4, pp. 541-562

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The present and the future of m-banking according to Spanish bank customers

Prodanova, Jana; San-Martín, Sonia; Jiménez, Nadia - In: Universia business review : UBR (2015) 46, pp. 94-117

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A study of the relationship between service atmosphere and customer loyalty with specific reference to structural equation modelling

Emir, Oktay - In: Economic research 29 (2016) 1, pp. 706-720

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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

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Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam

Romão, João; Leeuwen, Eveline S. van; Neuts, Bart; … - 2013

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Modeling customer satisfaction's impact on loyalty : insights for customer-centric resource allocation

Li, Yinxing; Xing, Aijing; Terui, Nobuhiko - In: Service science 15 (2023) 2, pp. 107-128

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The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction

Yan, Dongwei; Wen, Decheng - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2175-2194

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Thai information technology customer loyalty perceptions : a structural equation model

Pongcharnchavalit, Surachet; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 188-202

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Latent classes of service quality, logistics costs and loyalty

Juntunen, Jouni; Juntunen, Mari; Juga, Jari - In: International journal of logistics : research and … 18 (2015) 5, pp. 442-458

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