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In pursuit of service excellence : investigating the role of psychological contracts and organizational identification of frontline hotel employees
Lu, Vinh Nhat; Capezio, Alessandra; Restubog, Simon Lloyd D. - In: Tourism management : research, policies, practice 56 (2016), pp. 8-19
Persistent link: https://www.econbiz.de/10011513050
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Service quality and the training of employees : the mediating role of organizational commitment
Dhar, Rajib Lochan - In: Tourism management : research, policies, practice 46 (2015), pp. 419-430
Persistent link: https://www.econbiz.de/10010486210
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Mediating mechanisms in the relationship between supervisor incivility and employee service delivery in the hospitality industry
Im, Angie Yeonsook; Cho, Seonghee - In: International journal of contemporary hospitality management 34 (2022) 2, pp. 642-662
Persistent link: https://www.econbiz.de/10013164488
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The influence of leadership commitment to service quality on hotel employees' brand citizenship behavior : a mediation and moderation analysis
Hung Trong Hoang; Nga Thi Thuy Ho; Nguyen, Ninh - In: Journal of hospitality marketing & management 31 (2022) 3, pp. 369-395
Persistent link: https://www.econbiz.de/10013177434
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Effects of service orientation on job embeddedness in hotel industry
Arasli, Huseyin; Teimouri, Reza Bahman; Kiliç, Hasan; … - In: The service industries journal 37 (2017) 9/10, pp. 607-627
Persistent link: https://www.econbiz.de/10011717982
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Customer mistreatment behavior and hotel employee organizational citizenship behavior : the mediating role of perceived organizational support
Wen, Ji; Li, Yina; Hou, Pingping - In: Nankai business review international 7 (2016) 3, pp. 322-344
Persistent link: https://www.econbiz.de/10011688313
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Length of service versus employee retention factors : hotels in Cape Town, South Africa
Ezeuduji, Ikechukwu Onyekwere; Mbane, Thandokazi Lulu - In: Acta Universitatis Danubius / Oeconomica 13 (2017) 2, pp. 5-16
Persistent link: https://www.econbiz.de/10011960937
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An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop; Kim, Peter Beomcheol; Kim, Seontaik; … - In: International journal of hospitality management 84 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
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Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan; Ho, Jo Ann; Sambasivan, Murali; Ng, Siew Imm - In: International journal of hospitality management 83 (2019), pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
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Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry
Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278
Persistent link: https://www.econbiz.de/10011403077