Gharib, Rebwar Kamal; Garcia-Perez, Alexeis; Dibb, Sally; … - In: Journal of Enterprise Information Management 33 (2019) 1, pp. 120-138
Purpose: Social media developments in the last decade have led to the emergence of a new form of word of mouth (WOM) in the digital environment. Electronic word-of-mouth (eWOM) is considered by many scholars and practitioners to be the most influential informal communication mechanism between...