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The effect of cross-channel price dis/parity on ethicality evaluations and purchase intent : the moderating role of price frame
Choi, Sunmee; Mattila, Anna S.; Park, Heungsoo; Kang, … - In: Journal of marketing channels : ... distribution … 16 (2009) 2, pp. 131-147
Persistent link: https://www.econbiz.de/10003851947
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An analysis of characteristics of US hotels based on upper and lower quartile net operating income
Mattila, Anna S.; O'Neill, John; Hanson, Bjorn - In: The real estate finance journal 25 (2009/10) 1, pp. 50-54
Persistent link: https://www.econbiz.de/10003891686
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Strategic hotel development and positioning : the effects of revenue drivers on profitability
O'Neill, John; Mattila, Anna S. - In: The Cornell School of hotel administration handbook of …, (pp. 929-937). 2010
Persistent link: https://www.econbiz.de/10008667100
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Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
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The role of self-service technologies in restoring justice
Mattila, Anna S.; Cho, Wonae; Ro, Heejung Cheyenne - In: Journal of business research : JBR 64 (2011) 4, pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
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An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya; Mattila, Anna S.; Bartlett, Albert - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
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Organizational learning from customer feedback received by service employees : a social capital perspective
Wirtz, Jochen; Tambyah, Siok Kuan; Mattila, Anna S. - In: Journal of service management 21 (2010) 3, pp. 363-387
Persistent link: https://www.econbiz.de/10003993797
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Perceived controllability and service expectations : influences on customer reactions following service failure
Choi, Sunmee; Mattila, Anna S. - In: Journal of business research : JBR 61 (2008) 1, pp. 24-30
Persistent link: https://www.econbiz.de/10003595227
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The impact of mood states and surprise cues on satisfaction
Kim, Kyungmin; Mattila, Anna S. - In: International journal of hospitality management 29 (2010) 3, pp. 432-436
Persistent link: https://www.econbiz.de/10003983146
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An analysis of e-business adoption and its impact on relational quality in travel agency-supplier relationships
Andreu, Luisa; Aldás, Joaquín; Bigné Alcañiz, J. Enrique - In: Tourism management : research, policies, practice 31 (2010) 6, pp. 777-787
Persistent link: https://www.econbiz.de/10008649516