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Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan - In: Journal of financial services marketing : JFSM 21 (2016) 3, pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
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Do customer profiles change over time? : an investigation of the succes of targeting consumers of Australia top 10 banks ; 2009 and 2011
Lees, Garvin; Winchester, Maxwell - In: Journal of financial services marketing : JFSM 19 (2014) 1, pp. 4-16
Persistent link: https://www.econbiz.de/10010497790
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Factors affecting consumer attitude towards financial adverts in Ghana's banking industry
Mbawuni, Joseph; Nimako, Simon Gyasi - In: International journal of economics and finance 10 (2018) 1, pp. 191-203
Persistent link: https://www.econbiz.de/10011796266
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US banks need a new approach to customer experience
Jiménez, Alex - In: Journal of digital banking 7 (2023) 3, pp. 215-223
Persistent link: https://www.econbiz.de/10014309803
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Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi; Singh, Ranjit; Saikia, Hemanta - In: Market : review for marketing theory and practice 28 (2016) 1, pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
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Effects of ability, benevolence, and integrity on banking trust during the COVID-19 pandemic in Indonesia
Afandi, Muhammad Anif; Hartarto, Romi Bhakti; Usman, Hardius - In: International journal of business and emerging markets … 16 (2024) 2, pp. 207-221
Persistent link: https://www.econbiz.de/10015057462
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Ein Meßkonzept für die Bankloyalität : Investitionen in Bank/Kunde-Beziehungen unter Risikoaspekten
Polan, Ralf - 1995
Persistent link: https://www.econbiz.de/10000541974
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Essays on retail financial services
Gleisner, Fabian - 2009
Persistent link: https://www.econbiz.de/10003823675
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Human values and attitudes toward bank services in Brazil
Nepomuceno, Marcelo Vinhal; Barreiros Porto, Juliana - In: The international journal of bank marketing : IJBM 28 (2010) 3, pp. 168-192
Persistent link: https://www.econbiz.de/10008696416