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Adoption of technology-based services : the role of customers' willingness to co-create

Heidenreich, Sven; Handrich, Matthias - In: Journal of service management 26 (2015) 1, pp. 44-71

Persistent link: https://www.econbiz.de/10010504650

Performance effects of involving lead users and close customers in new service development

Carbonell, Pilar; Rodriguez-Escudero, Ana I.; Pujari, … - In: The journal of services marketing 26 (2012) 7, pp. 497-509

Persistent link: https://www.econbiz.de/10009672307

Variety is the spice of innovation : mediating factors in the service idea generation process

Duverger, Philippe - In: Creativity and innovation management 21 (2012) 1, pp. 106-119

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Digital information flows across a B2C/C2C continuum and technological innovations in service ecosystems : a service-dominant logic perspective

Peltier, James; Dahl, Andrew J.; Swan, Eric L. - In: Journal of business research : JBR 121 (2020), pp. 724-734

Persistent link: https://www.econbiz.de/10012417390

Service innovation capability for enhancing marketing performance : an SDL perspectives

Heng, Lie; Ferdinand, Augusty Tae; Afifah, Nur; … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 2, pp. 623-632

This study was conducted to propose dan test a conceptual model for solving a research gap on the influence of customer orientation on marketing performance through a strategic bridge variable, service innovation capability, and consumer-centric strategy. We adopt the service-dominant logic as a...

Persistent link: https://www.econbiz.de/10012502311

New service development by manufacturing firms : effects of customer participation under environmental contingencies

Morgan, Todd; Anokhin, Sergey Alexander; Wincent, Joakim - In: Journal of business research : JBR 104 (2019), pp. 497-505

Persistent link: https://www.econbiz.de/10012105180

The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers

Johansson, A. Elisabeth; Raddats, Chris; Witell, Lars - In: Journal of business research : JBR 98 (2019), pp. 328-338

Persistent link: https://www.econbiz.de/10012007247

Employee involvement in ideation and healthcare service innovation quality

Mu, Yu; Bossink, Bart; Vinig, Tsvi - In: The service industries journal 38 (2018) 1/2, pp. 67-86

Persistent link: https://www.econbiz.de/10011848028

A capabilities-based service development process for industrial manufacturers

Helm, Roland; Graf, Yvonne - In: International journal of knowledge management studies : … 9 (2018) 1, pp. 85-102

Persistent link: https://www.econbiz.de/10011874957

Customer involvement capability and service firm performance : the mediating role of innovation

Anning-Dorson, Thomas - In: Journal of business research : JBR 86 (2018), pp. 269-280

Persistent link: https://www.econbiz.de/10011855330