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Product customization on the web : an empirical study of factors impacting choiceboard user satisfaction

Bharati, Pratyush; Chaudhury, Abhijit - 2010

Persistent link: https://www.econbiz.de/10003911028

Generating trust and satisfaction in e-services : the impact of usability on consumer behavior

Casaló, Luis V.; Flavián Blanco, Carlos; Guinalíu, Miguel - In: Journal of relationship marketing : innovations & … 9 (2010) 4, pp. 247-263

Persistent link: https://www.econbiz.de/10008857874

Context-general and context-specific determinants of online satisfaction and loyalty for commerce and content sites

Jaiswal, Anand K.; Niraj, Rakesh; Venugopal, Pingali - In: Journal of interactive marketing : a quarterly … 24 (2010) 3, pp. 222-238

Persistent link: https://www.econbiz.de/10008650974

Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study in this...

Persistent link: https://www.econbiz.de/10013287888

The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services

Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 9 (2015) 1, pp. 33-55

Persistent link: https://www.econbiz.de/10011575147

Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers

Vasudeva, Savdeep - In: Strategies and tools for managing connected consumers, (pp. 46-69). 2020

Persistent link: https://www.econbiz.de/10012106733

Dualities of digital services : everyday digital services as positive and negative contributors to customer well-being

Kemppainen, Tiina; Paananen, Tiina Elina - In: Journal of service theory and practice 34 (2024) 3, pp. 464-490

Persistent link: https://www.econbiz.de/10015055422

Exploring the influences of perceived interactivity on consumers' e-shopping effectiveness

Park, Mijung; Park, JungKun - In: Journal of customer behaviour 8 (2009) 4, pp. 361-379

Persistent link: https://www.econbiz.de/10003916601

Effects of site design on consumer emotions: role of product involvement

Ha, Young; Lennon, Sharron J. - In: Journal of research in interactive marketing : … 4 (2010) 2, pp. 80-96

Persistent link: https://www.econbiz.de/10003991295

Encounter-based antecedents of e-customer citizenship behaviors

Anaza, Nwamaka A.; Zhao, Jing - In: The journal of services marketing 27 (2013) 2, pp. 130-140

Persistent link: https://www.econbiz.de/10009747186