Narrow search
Showing 1 - 10 of 126,070
Cover Image
Kundenzufriedenheit durch Servicequalität : Konzeption, Messung, Umsetzung
Rapp, Reinhold - 1995
Persistent link: https://www.econbiz.de/10000913476
Cover Image
Research on the influence of after-sales service quality factors on customer satisfaction
Shokouhyar, Sajjad; Shokoohyar, Sina; Safari, Sepehr - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389985
Cover Image
Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad; Rahman, Obaidur; Khan, Mohammed Naved - In: Journal of internet commerce 15 (2016) 2, pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
Cover Image
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson; Solberg Søilen, Klaus; Zanchett, Ricardo - In: Asia Pacific journal of marketing and logistics 29 (2017) 5, pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Cover Image
Leveraging digital technologies : how information quality leads to localized capabilities and customer service performance
Setia, Pankaj; Venkatesh, Viswanath; Joglekar, Supreet - In: Management information systems : mis quarterly 37 (2013) 2, pp. 565-590
Persistent link: https://www.econbiz.de/10009747406
Cover Image
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita - In: Benchmarking : an international journal ; BIJ 21 (2014) 6, pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Cover Image
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo - In: The journal of services marketing 27 (2013) 4, pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Cover Image
The influence of customer experience quality on customers' behavioral intentions
Kim, Hyun Sik; Choi, Beom Joon - In: Services marketing quarterly 34 (2013) 4, pp. 322-338
Persistent link: https://www.econbiz.de/10010208590
Cover Image
Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail; Aziz, Rasha Abd El - In: The TQM journal : the international review of … 25 (2013) 5, pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
Cover Image
Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce
Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23
Background: The success of e-commerce cannot be separated from a good delivery experience. Meanwhile, research that discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is still little discussed. The case study in this...
Persistent link: https://www.econbiz.de/10013287888