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Factors influencing customer choice in selection of banks in Kuwait

AlNajem, Mohamad N. - In: Quality management journal : QMJ 25 (2018) 3, pp. 142-153

Persistent link: https://www.econbiz.de/10011976337

Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation

Lv, Haixia; Yu, Guang; Wu, Gang - In: International journal of information technology and … 17 (2018) 3, pp. 170-183

Persistent link: https://www.econbiz.de/10011896613

The role of customer trust, service quality and value dimensions in determining satisfaction and loyalty : an empirical study of mobile telecommunication industry in Pakistan

Aslam, Wajeeha; Arif, Imtiaz; Farhat, Kashif; … - In: Market : review for marketing theory and practice 30 (2018) 2, pp. 177-194

Persistent link: https://www.econbiz.de/10011994848

Customer satisfaction as mediating role in Telecom sector : with special reference to DSL service

Rajeswari, S.; Srinivasulu, Yarlagadda; Thiyagarajan, S. - In: GITAM journal of management : a quarterly publication … 14 (2016) 2, pp. 181-194

Persistent link: https://www.econbiz.de/10011656371

How do full-service carriers and low-cost carriers passengers perceived service dimensions, passengers' satisfaction, and loyalty differently? : an empirical study

Chow, Yuk Ting Hester; Li, Chi Ho; Mak, Shu-Lun; Li, … - In: Journal of industrial engineering and management : JIEM 15 (2022) 4, pp. 587-613

Purpose: In this study, group differences between full-service carriers (FSC) and low-cost carriers (LCC) in loyalty constructs are investigated, revealing the relationship between service quality and loyalty. This work focuses on five dimensions, including tangibility, empathy, assurance,...

Persistent link: https://www.econbiz.de/10014512868

An empirical study analyzing the ATM service quality and customer satisfaction relationship in Rwanda

Alexis, Nshimiyimana; Chen, Wenpei - In: International journal of business and economics … 8 (2019) 6, pp. 439-451

Persistent link: https://www.econbiz.de/10012236960

Dynamic customer value cocreation in healthcare

Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193

Persistent link: https://www.econbiz.de/10014580413

Can blockchain payment services influence customers' loyalty intention in the hospitality industry? : a mediation assessment

Al Karim, Rashed; Md Karim Rabiul; Ishrat, Mahima; … - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-17

This study analyzes the impact of blockchain mobile payment services on customer loyalty intention through the mediating role of service quality, privacy and security, and customer satisfaction in the Bangladeshi hospitality industry. Data were collected through a survey using a structured...

Persistent link: https://www.econbiz.de/10014246377

Impact of internal marketing on the customer perceptions in SMEs

Demir, Ahmet - In: International journal of services and operations … 42 (2022) 3, pp. 379-396

Persistent link: https://www.econbiz.de/10013367345

The influence of service quality, corporate image, and customer satisfaction on customer loyalty in banking sector in Yogyakarta

Christanto, Yohanes Michael; Santoso, Singgih - 2022

Persistent link: https://www.econbiz.de/10013445142