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Changing quality initiative :...
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101
Beyond certification : a proposed framework for ISO 9000 maintenance in service
Wahid, Roslina Ab
- In:
The TQM journal : the international review of …
24
(
2012
)
6
,
pp. 556-568
Persistent link: https://www.econbiz.de/10009664381
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102
Total quality management in Sri Lankan service organizations
Yapa, Saman
- In:
The TQM journal : the international review of …
24
(
2012
)
6
,
pp. 505-517
Persistent link: https://www.econbiz.de/10009664387
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103
Service quality orientation : a apporach to diffusing mindfulness in SMEs
Owusu-Frimpong, Nana
;
Nwankwo, Sonny
- In:
International journal of quality & reliability management
29
(
2012
)
6
,
pp. 681-698
Persistent link: https://www.econbiz.de/10009620488
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104
Prioritising the practices of total quality management : an analytic hierarchy process analysis for the service industries
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1331-1351
Persistent link: https://www.econbiz.de/10009411422
Saved in:
105
The relationship between TQM, learning orientation and market performance in service organisations : an empirical analysis
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
;
Lin, …
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10009411436
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106
Internal marketing for Six Sigma success : a conceptual framework
Formby, Sam K.
;
Dave, Dinesh S.
- In:
International journal of productivity and quality …
12
(
2013
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10009762286
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107
Managing service quality in multiple outsourcing
Ye, Guangliang
;
Zhu, Xiaowei
;
Mukhopadhyay, Samar K.
- In:
International journal of electronic commerce : IJEC
18
(
2013/14
)
3
,
pp. 125-149
Persistent link: https://www.econbiz.de/10010360048
Saved in:
108
Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10010361613
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109
Top management team diversity, quality decisons and organizational performance in the service industry
Awino, Zachary B.
- In:
Journal of management and strategy : JMS
4
(
2013
)
1
,
pp. 113-123
Persistent link: https://www.econbiz.de/10010226505
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110
Quality versus productivity in service production systems : an organisational analysis
Calabrese, Armando
;
Spadoni, Alessandro
- In:
International journal of production research
51
(
2013
)
22
,
pp. 6594-6606
Persistent link: https://www.econbiz.de/10010228926
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