Klappentext: Unter den verschärften Wettbewerbsbedingungen fast gesättigter Märkte und ausgereifter Angebote wird Dienstleistungsqualität zum entscheidenden Erfolgsfaktor der Zukunft. Dies gilt zunehmend für industrielle Anbieter. "Dienstleistungsqualität" gibt Antworten auf Fragen, die...

External pressures, like political, economic and technological factors, as well as competition at labour and education markets have challenged higher education institutions to reconsider their organizational structures and internal management approach to provide better quality education, to...

The purpose of this case study is to explore the topic of organizational culture and ultimately define the culture of HealthIA, a rapidly growing service organization operating in the hospitality industry. By collecting qualitative data through interviews and focus groups we aim to benchmark the...