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The effects of corporate ability and corporate social responsibility on winning customer support : an integrative examination of the roles of satisfaction, trust and identification
Xie, Yi - In: Global economic review 43 (2014) 1, pp. 73-92
Persistent link: https://www.econbiz.de/10010339714
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First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin; Ye, Qiang - In: Production and operations management : an international … 23 (2014) 4, pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
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Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar; Srivastava, Medha - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
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Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
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Predictors of customer loyalty to mobile service provider in South Africa
Chinomona, Richard; Sandada, Maxwell - In: International business and economics research journal 12 (2013) 12, pp. 1631-1643
Persistent link: https://www.econbiz.de/10010248952
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Consumer behaviour, customer satisfaction vis-a-vis brand performance : an empirical study of dairy food supply chain in India
Mishra, Pramod Kumar; Raja Shekhar, B. - In: International journal of Indian culture and business … 7 (2013) 3, pp. 399-412
Persistent link: https://www.econbiz.de/10010253566
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Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie; Gruber, Thorsten - In: International journal of services, economics and management 5 (2013) 3, pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
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Investigating the effect of a hotel's physical environment on customers' pleasure, satisfaction, loyalty and behavioural intentions : a conceptual framework
Suwanamas, Chayuth; Trimetsoontorn, Jirasek; Fongsuwan, … - In: Journal for global business advancement : JGBA 8 (2015) 3, pp. 283-304
Persistent link: https://www.econbiz.de/10011535922
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Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor; Paranjape, Ketan - In: International journal of electronic customer … 8 (2014) 1/3, pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
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Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher; Sirohi, Naveen J. - In: International journal of electronic customer … 8 (2014) 1/3, pp. 101-118
Persistent link: https://www.econbiz.de/10011471152