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It is all about the emotional state : managing tourists' experiences
Brunner-Sperdin, Alexandra; Peters, Mike; Strobl, Andreas - In: International journal of hospitality management 31 (2012) 1, pp. 23-30
Persistent link: https://www.econbiz.de/10009406155
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Co-production versus co-creation : a process based continuum in the hotel service context
Chathoth, Prakash; Altinay, Levent; Harrington, Robert James - In: International journal of hospitality management 32 (2013), pp. 11-20
Persistent link: https://www.econbiz.de/10009717684
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Generic dimensionality of hospitality in the hotel industry : a host-guest relationship perspective
Ariffin, Ahmad Azmi M. - In: International journal of hospitality management 35 (2013), pp. 171-179
Persistent link: https://www.econbiz.de/10010225816
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Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye; Cole, Shu Tian - In: Tourism management : research, policies, practice 53 (2016), pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
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Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella; Marcoz, Elena Maria; Mauri, Chiara - In: International journal of hospitality management 42 (2014), pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
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Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna; Solnet, David - In: International journal of hospitality management 29 (2010) 4, pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
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Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana; Verma, Rohit; Bonner, Bryan L.; … - In: Journal of service research : JSR 15 (2012) 4, pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
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Management models and differential agency challenges arising in Australian multi-titled tourism accommodation properties
Cassidy, Kelly; Guilding, Chris - In: Tourism management : research, policies, practice 32 (2011) 6, pp. 1271-1281
Persistent link: https://www.econbiz.de/10009270756
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Praxisorientiertes Qualitätsmanagement in der Hotellerie
Bohne, Hartwig - In: Handbuch Hospitality Management : Managementkonzepte, …, (pp. 431-452). 2009
Persistent link: https://www.econbiz.de/10003815599
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Ansätze zur Kundenwertanalyse in der Hotelindustrie
Gloede, Sandra; Schneider, Jürgen - In: Handbuch Hospitality Management : Managementkonzepte, …, (pp. 535-568). 2009
Persistent link: https://www.econbiz.de/10003816456