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Relationship marketing
9
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7
Services
7
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Service-Dominant Logic
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research-article
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Brown, Stephen W.
46
Bettencourt, Lance A.
32
Brown, Stephen Walter
20
Bitner, Mary Jo
15
Houston, Mark B.
9
Michel, Stefan
8
Brown, Stephen
6
Gallan, Andrew S.
6
Gremler, Dwayne D.
5
Edvardsson, Bo
4
Fisk, Raymond P.
4
Tax, Stephen S.
4
Ulwick, Anthony W.
4
Meuter, Matthew L.
3
Ostrom, Amy L.
3
Reynoso, Javier
3
Sirianni, Nancy J.
3
Sundbo, Jon
3
Tronvoll, Bård
3
Blocker, Christopher P.
2
Flint, Daniel J.
2
Gallan, Andrew
2
Goul, Michael
2
Jarvis, Cheryl Burke
2
Obenberger, Robert W.
2
Rubalcaba, Luis
2
Zeithaml, Valarie A.
2
Allen, George
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bettencourt, Scott L.
1
Bhagwat-Rana, Yashoda
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Bond III, Edward U.
1
Bond, Edward U.
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Boughton, Paul D.
1
Bowen, David E.
1
Burkhard, Kevin A.
1
Chandrashekaran, Murali
1
Chase, Richard B.
1
Chonko, Lawrence B.
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Centrum för Tjänsteforskning <Karlstad>
2
Stiftung Entwicklung und Frieden
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Marketing management : a quarterly business management publication of the American Marketing Association
8
Business horizons
7
Journal of the Academy of Marketing Science
7
International journal of service industry management : IJSIM
5
Journal of retailing
5
Journal of service management
5
Journal of marketing
4
Business Horizons
3
California management review : CMR
3
Harvard business review : HBR
3
California management review
2
Journal of Service Management
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of marketing education : JME
2
Journal of service research : JSR
2
MIT sloan management review
2
Sloan management review
2
Chris Argyris : critical evaluations in business and management
1
Consumer research and policy series
1
Global governance spotlight
1
HBR's 10 must reads series
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of market research
1
Issues in organization and management series
1
Journal of Consumer Marketing
1
Journal of marketing management : MM
1
Journal of service research
1
Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
1
Louisiana State University. College of Business Administration. Division of Research. Occasional paper no. 15
1
Operations management : a strategic approach
1
Psychology & marketing
1
Rethinking International Development Series
1
Service science, management and engineering : education for the 21st Century
1
Service systems and innovations in business and society collection
1
Services science : fundamentals, challenges and future developments
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
Theories in marketing series
1
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OLC EcoSci
44
ECONIS (ZBW)
40
USB Cologne (EcoSocSci)
5
RePEc
3
Other ZBW resources
3
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31
Giving customers a fair hearing
Ulwick, Anthony W.
;
Bettencourt, Lance A.
- In:
MIT sloan management review
49
(
2007/08
)
3
,
pp. 62-68
Persistent link: https://www.econbiz.de/10003714566
Saved in:
32
The customer-centered innovation map
Bettencourt, Lance A.
;
Ulwick, Anthony W.
- In:
Harvard business review : HBR
86
(
2008
)
5
,
pp. 109-114
Persistent link: https://www.econbiz.de/10003692135
Saved in:
33
A Job Demands-Resources (JD-R) perspective on new product selling : a framework for future research
Zablah, Alex R.
;
Chonko, Lawrence B.
;
Bettencourt, Lance A.
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
1
,
pp. 73-87
Persistent link: https://www.econbiz.de/10009505532
Saved in:
34
Rethinking customer relationships
Bettencourt, Lance A.
;
Blocker, Christopher P.
; …
- In:
Business horizons
58
(
2015
)
1
,
pp. 99-108
Persistent link: https://www.econbiz.de/10010476146
Saved in:
35
A service lens on value creation : marketing's role in achieving strategic advantage
Bettencourt, Lance A.
;
Lusch, Robert F.
;
Vargo, Stephen L.
- In:
California management review
57
(
2014/15
)
1
,
pp. 44-66
Persistent link: https://www.econbiz.de/10010505287
Saved in:
36
Innovating on the cheap
Bettencourt, Lance A.
;
Bettencourt, Scott L.
- In:
Harvard business review : HBR
89
(
2011
)
6
,
pp. 89-94
Persistent link: https://www.econbiz.de/10009233228
Saved in:
37
Domain-relevant commitment and individual technical innovation performance
Bettencourt, Lance A.
;
Bond, Edward U.
;
Cole, Michael S.
; …
- In:
The journal of product innovation management : an …
34
(
2017
)
2
,
pp. 159-180
Persistent link: https://www.econbiz.de/10011684870
Saved in:
38
Change-oriented organizational citizenship behaviors: the direct and moderating influence of goal orientation
Bettencourt, Lance A.
- In:
Journal of retailing
80
(
2004
)
3
,
pp. 165-180
Persistent link: https://www.econbiz.de/10006608385
Saved in:
39
The untested assumption : can a net promoter study be used to improve net promoter score?
Bettencourt, Lance A.
;
Houston, Mark B.
- In:
International journal of market research
66
(
2024
)
2/3
,
pp. 216-240
Persistent link: https://www.econbiz.de/10014584475
Saved in:
40
Customer Voluntary Performance: Customers as Partners in Service Delivery
Bettencourt, Lance A.
- In:
Journal of retailing
73
(
1997
)
3
,
pp. 383-406
Persistent link: https://www.econbiz.de/10006630002
Saved in:
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