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Does quality of alternatives matter for internet banking?
Shi, Weihua; Lee, Cheng F. - In: International journal of electronic finance : IJEF 2 (2008) 2, pp. 162-179
Persistent link: https://www.econbiz.de/10003703677
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Messung von E-Servicequalität : eine branchenübergreifende Validierung
Bauer, Hans H.; Falk, Tomas; Hammerschmidt, Maik - In: Interactive Marketing im Web 2.0+ : Konzepte und …, (pp. 37-55). 2007
Persistent link: https://www.econbiz.de/10003565670
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Offline and online banking : where to draw the line when building trust in e-banking?
Yap, Kenneth B.; Wong, David H.; Loh, Claire; Bak, Randall - In: The international journal of bank marketing : IJBM 28 (2010) 1, pp. 27-46
Persistent link: https://www.econbiz.de/10003940926
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Measuring the service quality of internet banking : scale development and validation
Ho, Chien-ta Bruce; Lin, Wen-chuan - In: European business review : EBR ; the official journal … 22 (2010) 1, pp. 5-24
Persistent link: https://www.econbiz.de/10003942245
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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
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The effect of e-service quality on customers' satisfaction in banks operating in Jordan : an empirical investigation of customers' perspectives
Nuseir, Mohammed T.; Akroush, Mamoun N.; Mahadin, Bushra K. - In: International journal of services, economics and management 2 (2010) 1, pp. 80-108
Persistent link: https://www.econbiz.de/10003923690
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Heavy users of e-banking and Customer Experience Management : evidences on intrinsic motivation
Cruz, Pedro; Salo, Jari; Muñoz-Gallego, Pablo; … - In: International journal of electronic business 8 (2010) 2, pp. 187-209
Persistent link: https://www.econbiz.de/10003964335
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Internet service quality and customer satisfaction : examining internet banking in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Reklitis, … - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 223-239
Persistent link: https://www.econbiz.de/10003859044
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On the role of SMS for transaction confirmation with IVR telephone banking
Peevers, Gareth; Douglas, G.; Marshall, D.; Jack, M. A. - In: The international journal of bank marketing : IJBM 29 (2011) 3, pp. 206-223
Persistent link: https://www.econbiz.de/10009011795
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Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu; Roy, Sanjit Kumar - In: The international journal of bank marketing : IJBM 29 (2011) 2, pp. 168-189
Persistent link: https://www.econbiz.de/10009011820