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Preencounter Affective States of Business Travelers and Service Responses

Wang, Yi-Chieh; Beise-Zee, Rian - In: Journal of hospitality marketing & management 22 (2013) 6, pp. 634-655

Persistent link: https://www.econbiz.de/10010152501

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Effective training methods for fostering exceptional service employees

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Purpose: The purpose of this paper is to examine the essential abilities service employees need to deliver an exceptional service that delights customers and to identify effective methods to train exceptional service employees. Design/methodology/approach: The authors conducted in-depth...

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Effective training methods for fostering exceptional service employees

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Persistent link: https://www.econbiz.de/10012131623