overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks … on the banking services offered to customers by the banks. The study also reveals that mostly customers are agree that … bank offered them all financial inclusion schemes and employees motivate them to use the banking services …

werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …The ombudsman system of the German Banks Association will celebrate its tenth anniversary on the 1st of July 2002. This …