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Customer satisfaction and service quality in Islamic banking : a comparative study in Pakistan, United Arab Emirates and United Kingdom
Rehman, Asma Abdul - In: Qualitative research in financial markets 4 (2012) 2/3, pp. 165-175
Persistent link: https://www.econbiz.de/10009614433
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Understanding the loss of trust in large banks
Hurley, Robert F.; Gong, Xueping; Waqar, Adeela - In: The international journal of bank marketing : IJBM 32 (2014) 5, pp. 348-366
Persistent link: https://www.econbiz.de/10010391511
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Efficacy of COVID-19 screening system and customer satisfaction in banks : moderating role of the perceived threat and health risk
Baber, Hasnan - In: Journal of financial services marketing 26 (2021) 4, pp. 295-304
Persistent link: https://www.econbiz.de/10012667050
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The impact of work culture on employee satisfaction : empirical evidence from the Indian banking sector
Dev, Santosh; Sengupta, Santoshi - In: International journal of human resources development … 17 (2017) 3/4, pp. 230-246
Persistent link: https://www.econbiz.de/10011844818
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Towards innovation, co-creation and customers' satisfaction : a banking sector perspective
Malik, Muhammad Imran; Ahsan, Rizwan - In: Asia Pacific journal of innovation and entrepreneurship … 13 (2019) 3, pp. 311-325
Persistent link: https://www.econbiz.de/10012153351
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Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram; Sultan, Parves - In: The international journal of bank marketing : IJBM 35 (2017) 2, pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
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The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional banks and fintechs
Mainardes, Emerson Wagner; Freitas, Neudson Peres de - In: International journal of bank marketing 41 (2023) 3, pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
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A multidimensional and hierarchical model of banking services and behavioral intentions of customers
Hossain, Md. Alamgir; Jahan, Nusrat; Kim, Minho - In: International journal of emerging markets 18 (2023) 4, pp. 845-867
Persistent link: https://www.econbiz.de/10014333582
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Operational efficiency and customer-centric offerings in fostering customer satisfaction : a comparative study of commercial banks in Tripura
Dam, Supriya - In: Praj̄nȧn : journal of social and management sciences 52 (2023/24) 3, pp. 267-288
Persistent link: https://www.econbiz.de/10015077270
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Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry; Guglielmetti Mugion, Roberta; Di … - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 853-874
Persistent link: https://www.econbiz.de/10011581162