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Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani; Teland, Achyut - In: Theoretical economics letters 9 (2019) 6, pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814
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Effects of service quality and customer satisfaction on loyalty of bank customers
Supriyanto, Achmad; Wiyono, Bambang Budi; Burhanuddin, … - In: Cogent business & management 8 (2021) 1, pp. 1-17
Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on … customer loyalty. This study used a survey research design, and respondents were selected purposively from a population of Bank …
Persistent link: https://www.econbiz.de/10012643064
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From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
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Perceived service quality and customer satisfaction : a missing link in Indian banking sector
Nambiar, Bindu K.; Ramanathan, Hareesh N.; Rana, Sudhir; … - In: Vision : the journal of business perspective 23 (2019) 1, pp. 44-55
Persistent link: https://www.econbiz.de/10012161362
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Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
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Measuring service fairness and its impact on service quality and satisfaction : a study of Indian banking services
Bhatt, Kedar - In: Journal of financial services marketing : JFSM 25 (2020) 1/2, pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
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Customer service quality perception of technology-based banking services : an empirical study on selected private sector banks operating in India
Mittal, Anil; Kumar, Rajeev - In: Praj̄nȧn : journal of social and management sciences 44 (2016) 4, pp. 367-386
Persistent link: https://www.econbiz.de/10011490069
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Retail banking : impact of technology-based service quality dimensions on customer satisfaction
Gupta, Neha - In: Analele Universitătii Dunărea de Jos Galaţi 25 (2019) 2, pp. 20-26
Persistent link: https://www.econbiz.de/10012285662
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Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India
Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
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An evaluation of an integrated perspective of perceived service quality for retail banking services in India
Mittal, Sanjiv; Gera, Rajat; Batra, Dharminder Kumar - In: The international journal of bank marketing : IJBM 33 (2015) 3, pp. 330-350
Persistent link: https://www.econbiz.de/10011383612