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Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.; Fu, Xiaoxiao; Lehto, Xinran Y. - In: International journal of hospitality management 36 (2014), pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
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Impact of computer-generated images on LODGSCAPE perceptions and visit intentions
Bogicevic, Vanja; Bujisic, Milos; Choi, Hyeyoon; Smith, … - In: Journal of hospitality marketing & management 26 (2017) 4, pp. 416-442
Persistent link: https://www.econbiz.de/10011707127
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Personality, social comparison, consumption emotions, satisfaction, and behavioral intentions
Jani, Dev; Han, Heesup - In: International Journal of Contemporary Hospitality Management 25 (2013) 7, pp. 970-993
mediator of the effect of positive consumption emotion on revisit and word-of-mouth intentions but constituted only a partial … integrated personality and customers' consumption emotions with satisfaction and behavioral intentions. This research gap has …Purpose – This study attempts to answer the following questions: can the Big Five factors (BFF) of personality …
Persistent link: https://www.econbiz.de/10014764972
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Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev; Han, Heesup - In: International journal of hospitality management 37 (2014), pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
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Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury; Aparicio-Valverde, Mireia; Ryan, Gerard - In: International journal of contemporary hospitality management 28 (2016) 10, pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
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Modelling customer delight in hotel industry
Goswami, Sinmoy; Sarma, Mrinmoy K. - In: Global business review 20 (2019) 2, pp. 405-419
Persistent link: https://www.econbiz.de/10012035708
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Influence of empathy on hotel guests' emotional service experience
Umasuthan, Hamsanandini; Park, Oun-Joung; Ryu, Jong-Hyun - In: The journal of services marketing 31 (2017) 6, pp. 618-635
Persistent link: https://www.econbiz.de/10011801636
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A customer satisfaction index model for international tourist hotels : integrating consumption emotions into the American Customer Satisfaction Index
Deng, Wei-jaw; Yeh, Ming-liang; Sung, M. L. - In: International journal of hospitality management 35 (2013), pp. 133-140
Persistent link: https://www.econbiz.de/10010225829
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The desire that propels entrepreneurial intentions
Riquelme, Hernan E.; Al Lanqawi, Abdullah - In: Journal of entrepreneurship, management and innovation … 12 (2016) 2, pp. 123-150
Persistent link: https://www.econbiz.de/10011659702