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A study on customers perception towards online banking during Covid-19

Cherukur, Ram Babu; Sivakumar S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 980-986

Persistent link: https://www.econbiz.de/10012544290

Service quality in banks : gaps analysis of customers' perceptions and expectations

Kaur, Rajinder; Brar, Jasmindeep Kaur - In: GITAM journal of management : a quarterly publication … 14 (2016) 3, pp. 99-105

Persistent link: https://www.econbiz.de/10011656413

Revisiting brand performance metrics and its impact on customer loyalty in Indian banking sector : role of relational quality and duration

Chahal, Hardeep; Renu Bala - In: Journal of Indian business research 16 (2024) 2, pp. 201-222

Persistent link: https://www.econbiz.de/10014540225

Online Banking and Customer Satisfaction in Selected Public and Private Sector Banks in Jaipur City : A Comparative Study

Hada, Bhupendra - 2016

customers with another means of accessing their accounts without physically visiting a bank.The main purpose of this study is to …

Persistent link: https://www.econbiz.de/10012998183

Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan)

Saif, Naveed; Khan, Muhammad Tahir; Khan, Irfan Ullah; … - In: International journal of business excellence : IJBEX 28 (2022) 3, pp. 397-418

Persistent link: https://www.econbiz.de/10014234695

Effect of Demographic Variables of Employees on the Service Quality Perception : A Study on Selected Public Sector Banks in Hyderabad

Maharana, Narayana; Chaudhury, Dr.Suman Kalyan - 2022

sector is gaining momentum. As far as the demographic diversity of the bank employees are concerned, a sharp increase is … quality of service difference that a customer perceives that arise due to the demographically diverse bank employees. In this …

Persistent link: https://www.econbiz.de/10014079919

A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry

Agrawal, Vivek; Seth, Nitin; Dixit, Jitendra Kumar - In: Electronic commerce research 22 (2022) 3, pp. 715-747

Persistent link: https://www.econbiz.de/10013431204

Development, measurement and validation of customer perceived value scale in Indian financial services sector

Suganthi, P.; Muthulakshmi, A. P. - In: International journal of services and operations … 42 (2022) 4, pp. 439-453

Persistent link: https://www.econbiz.de/10013369194

Service Quality of Private and Public Sector Banks : A Critical Review

Maharana, Narayana; Sekhar Pattnaik, Chandra; … - 2022

loyalty in the banking sector. The study sought to identify the most important attributes in bank settings, which may be used …

Persistent link: https://www.econbiz.de/10013403405

Comparative Analysis of Service Quality Gap With Respect To Select Public and Private Sector Banks at Chennai : Gap 5 Analysis

Sampathkumari, V. - 2022

The purpose of the study is to identify the gap between expected and perceived service of customers with respect to public and private sector banks at Chennai city. The study has chosen five service quality dimensions (SERQUAL) namely tangibility, reliability, responsiveness, assurance and...

Persistent link: https://www.econbiz.de/10013305967