//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The implementation of relation...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
26,443
Beziehungsmarketing
25,768
Consumer behaviour
9,898
Konsumentenverhalten
9,856
Ägypten
8,274
Hotel industry
6,635
Hotellerie
6,546
Egypt
6,065
Customer satisfaction
5,934
Kundenzufriedenheit
5,887
Service quality
4,617
Dienstleistungsqualität
4,605
Brand management
2,811
Markenführung
2,806
Theorie
2,665
Theory
2,656
Deutschland
2,609
Germany
2,519
Social Web
2,298
Social web
2,297
Lieferantenmanagement
2,244
Supplier relationship management
2,243
Brand image
2,024
Marketingmanagement
2,021
Markenimage
2,020
Marketing management
2,008
Online-Marketing
1,879
Electronic Commerce
1,872
Internet marketing
1,862
E-commerce
1,821
Kundenwert
1,518
Customer integration
1,503
Kundenintegration
1,503
Customer value
1,491
USA
1,486
Vertrauen
1,467
Confidence
1,463
United States
1,455
Online-Handel
1,428
Online retailing
1,420
more ...
less ...
Online availability
All
Undetermined
13,446
Free
6,631
Type of publication
All
Article
29,604
Book / Working Paper
12,727
Journal
192
Other
13
Type of publication (narrower categories)
All
Article in journal
21,604
Aufsatz in Zeitschrift
21,604
Aufsatz im Buch
4,334
Book section
4,334
Graue Literatur
2,221
Non-commercial literature
2,221
Hochschulschrift
1,829
Working Paper
1,497
Thesis
1,430
Arbeitspapier
1,364
research-article
726
Collection of articles of several authors
710
Sammelwerk
710
Case study
595
Fallstudie
595
Aufsatzsammlung
459
Bibliografie enthalten
242
Bibliography included
242
Ratgeber
239
Guidebook
222
Conference paper
193
Konferenzbeitrag
193
Lehrbuch
183
Konferenzschrift
179
Textbook
164
Amtsdruckschrift
156
Government document
156
Handbook
113
Handbuch
113
Conference proceedings
100
Article
97
conceptual-paper
89
review-article
79
Statistik
77
case-report
68
Collection of articles written by one author
56
Sammlung
56
Reprint
51
Dissertation u.a. Prüfungsschriften
49
Statistics
49
more ...
less ...
Language
All
English
33,026
German
6,186
Undetermined
2,972
French
236
Arabic
52
Russian
35
Spanish
34
Polish
26
Italian
23
Romanian
14
Dutch
9
Ukrainian
8
Czech
7
Lithuanian
7
Swedish
7
Hebrew
6
Norwegian
6
Danish
4
Egyptian (Ancient)
4
Ancient Greek (to 1453)
4
Portuguese
4
Croatian
3
Hungarian
3
Turkish
3
Multiple languages
2
Slovenian
2
Serbian
2
Bosnian
1
Bulgarian
1
Modern Greek (1453-)
1
Persian
1
Finnish
1
Korean
1
Slovak
1
more ...
less ...
Author
All
Bruhn, Manfred
115
Homburg, Christian
107
Han, Heesup
97
Kumar, V.
79
Law, Chun Hung Roberts
62
Karatepe, Osman M.
60
Huber, Frank
59
Mattila, Anna S.
57
Verhoef, Peter C.
56
Asʿad, Rāǧī
53
Hollebeek, Linda D.
51
Herrmann, Andreas
50
Bauer, Hans H.
48
Gil Saura, Irene
46
Krafft, Caroline
46
Piller, Frank T.
46
Zaki, Chahir
45
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
41
Wahba, Jackline
40
Hansen, Bent
39
Svensson, Göran
38
Thaichon, Park
38
Grönroos, Christian
37
Eldomiaty, Tarek Ibrahim
36
Samaha, Khaled
36
Okumus, Fevzi
35
Yang, Yang
35
Prentice, Catherine
34
Stock-Homburg, Ruth
34
Hippner, Hajo
33
Kim, Woo Gon
33
Smith, Alan D.
33
So, Kevin Kam Fung
33
Vrontis, Demetris
33
Hyun, Sunghyup Sean
32
Jang, Soocheong
32
Neslin, Scott A.
32
Van den Poel, Dirk
32
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
64
World Bank
61
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
45
National Bureau of Economic Research
31
OECD
31
International Labour Organization (ILO), United Nations
25
Central Agency for Public Mobilisation and Statistics
24
Vereinte Nationen / Economic and Social Commission for Western Asia
22
De Gruyter Oldenbourg
20
IGI Global
18
Université Paris-Dauphine (Paris IX)
18
World Bank Group
16
Books on Demand GmbH <Norderstedt>
15
Internationaler Währungsfonds
15
Weltbank
15
HAL
14
International Labour Office
14
Internationale Arbeitsorganisation
13
Vereinigte Arabische Republik
13
Bundesstelle für Außenhandelsinformation <Köln>
12
American Marketing Association
11
Gumhūrīat Mişr al- 'Arabíya, Wizārat at- Tahtít Al-Qāhira
11
International Monetary Fund
11
Stiftung Wissenschaft und Politik
11
Verlag Dr. Kovač
11
United Nations
10
Faculty of Management Technology, German University
9
Ministry of Information, State Information Service
9
WorldFish Center, Consultative Group on International Agricultural Research (CGIAR)
9
EconWPA
8
Office Arabe de Presse et de Documentation
8
Ägypten
8
Bundesstelle für Aussenhandelsinformation
7
C.E.P.R. Discussion Papers
7
EcoMod Network
7
Edward Elgar Publishing
7
Fördergesellschaft Marketing an der Universität Augsburg
7
Internationales Arbeitsamt
7
National Bank of Egypt
7
World Trade Organization
7
more ...
less ...
Published in...
All
International journal of hospitality management
1,159
Journal of business research : JBR
694
Journal of retailing and consumer services
601
International journal of contemporary hospitality management
415
Industrial marketing management : the international journal for industrial and high-tech firms
410
Tourism management : research, policies, practice
376
Journal of hospitality marketing & management
278
SpringerLink / Bücher
270
The service industries journal
257
The journal of services marketing
237
The journal of business & industrial marketing
215
Journal of travel and tourism marketing
210
Tourism economics : the business and finance of tourism and recreation
177
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
175
Journal of strategic marketing
175
Journal of the Academy of Marketing Science
173
International journal of electronic customer relationship management : IJECRM
154
Miṣr al-muʿāṣira
152
Tourism management perspectives : TMP
134
Journal of marketing
128
Cogent business & management
127
Journal of service research : JSR
120
Asia Pacific journal of marketing and logistics
115
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
Journal of service management
113
The journal of product & brand management
111
Psychology & marketing
110
Service business
110
Journal of retailing
109
Marketing intelligence & planning
109
The journal of brand management : an international journal
109
European Journal of Marketing
108
Journal of Business & Industrial Marketing
105
Journal of hospitality and tourism insights
105
Gabler Edition Wissenschaft
103
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Services marketing quarterly
102
European journal of marketing : EJM
98
Journal of revenue and pricing management
97
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
95
more ...
less ...
Source
All
ECONIS (ZBW)
39,811
Other ZBW resources
1,064
RePEc
837
USB Cologne (EcoSocSci)
411
EconStor
271
BASE
86
OLC EcoSci
34
ArchiDok
14
USB Cologne (business full texts)
8
more ...
less ...
Showing
11
-
20
of
42,536
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
Assessing the impact of brand equity and customer experience on brand loyalty in the United Arab Emirates' hotel industry
Nuseir, Mohammed T.
- In:
International journal of business excellence : IJBEX
25
(
2021
)
4
,
pp. 459-473
Persistent link: https://www.econbiz.de/10012798424
Saved in:
12
Value co-creation and innovation performance : insight knowledge from companies and customers in the Malaysian hotel industry
Taghizadeh, Seyedeh Khadijeh
;
Syed Abidur Rahman
;
Ling …
- In:
International journal of management practice : IJMP
15
(
2022
)
3
,
pp. 279-300
Persistent link: https://www.econbiz.de/10013256667
Saved in:
13
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
14
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
15
An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang
;
Hsu, Hsuan
;
Chen, Chia-Chi
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 869-885
Persistent link: https://www.econbiz.de/10012312159
Saved in:
16
Building customer-brand relationships through customer brand engagement
Kumar, Vikas
- In:
Journal of promotion management : innovations in …
26
(
2020
)
7
,
pp. 986-1012
Persistent link: https://www.econbiz.de/10012287157
Saved in:
17
Tourist engagement and citizenship behavior : the mediating role of relationship quality in the hotel industry
Shafiee, Majid Mohammad
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
Tourism and hospitality research : THR
20
(
2020
)
4
,
pp. 481-492
Persistent link: https://www.econbiz.de/10012263796
Saved in:
18
Measuring service quality perceptions of customers in the hotel industry of Pakistan
Malik, Shahab Alam
;
Akhtar, Farheen
;
Raziq, Muhammad Mustafa
- In:
Total quality management & business excellence
31
(
2020
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10012256595
Saved in:
19
The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry
Yusof, Yusnita
;
Awang, Zainudin
;
Jusoff, Kamaruzaman
; …
- In:
International journal of green economics
11
(
2017
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011742306
Saved in:
20
Organizational culture and customer relationship management : a simple linear regression analysis
Rahimi, Roya
- In:
Journal of hospitality marketing & management
26
(
2017
)
4
,
pp. 443-449
Persistent link: https://www.econbiz.de/10011707131
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->