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The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
Mero, Joel - In: Electronic markets : the international journal on … 28 (2018) 2, pp. 205-217
Persistent link: https://www.econbiz.de/10011890102
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Decision-making mechanism of online retailer based on additional online comments of consumers
Liu, Yong; Gan, Wen-xue; Zhang, Qi - In: Journal of retailing and consumer services 59 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012434222
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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The effect of customer experience of trust and e-service quality on customer loyalty with customer satisfaction as a research mediation variable in Tokopedia e-commerce : a study c...
Silviana, Nurfirda Sofia; Rofiaty; Puspaningrum, Astrid - 2022
Persistent link: https://www.econbiz.de/10013445121
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Crowdsourced product returns in C2B e-commerce : a post-pandemic no-contact consumer incentive-based model
Kumar, Chitresh; Ganguly, Anirban - In: Journal of global operations and strategic sourcing 16 (2023) 2, pp. 311-336
Persistent link: https://www.econbiz.de/10014313302
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Customer readiness-customer participation link in e-services
Tuan Nguyen - In: The service industries journal 42 (2022) 9/10, pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
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The leader of the pack : how Chewy became the alpha figure
Weinstein, Art T.; Alegria, Christopher; Araujo, Daniela; … - In: The journal of business strategy 45 (2024) 4, pp. 282-291
Persistent link: https://www.econbiz.de/10015056020
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ICT induced factors influencing online buying behaviour of customers : a literature review
Tyagi, Harsha; Rahman, Zillur - In: International journal of business innovation and … 30 (2023) 4, pp. 453-475
Persistent link: https://www.econbiz.de/10014293995
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Behavioural analysis of subjects interacting with information technology : categorising the behaviour of e-consumers
Cristóbal-Fransi, Eduard; Martín-Fuentes, Eva; … - In: International journal of services technology and management 21 (2015) 1/2/3, pp. 163-182
Persistent link: https://www.econbiz.de/10011442834
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Consumer dissatisfaction structure : e-logistic perspective : Lithuania case
Davidavičienė, Vida; Davidavičius, Sigitas; … - In: International journal of learning and change : IJLC 11 (2019) 3, pp. 237-251
Persistent link: https://www.econbiz.de/10012209739